Field Service Commercial Manager (Cost/ Proposal / ...
Amass - houston, TX
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Manage all commercial aspects of the Regional Field Service business, collaborating with Regional Field Service and Sales teams. Responsibilities include RFQs, quotes, purchase orders, post-delivery admin, procurement, tooling, and contract management. Focus on customer relationships and regional bookings while maintaining targeted margins.Key Responsibilities:Team Management:Supervise a team of 7+, setting performance goals and organizing workflow.Monitor productivity, provide feedback, and foster high morale through leadership.Implement training programs to enhance technical expertise and customer mercial Strategy:Develop strategies to meet sales targets and identify new business opportunities.Coordinate customer turnaround schedules and support regional sales efforts.Achieve booking, revenue, and Operating Income targets for Field Service Aftermarket.Financial Management:Oversee forecasting processes and defend margins for Field Service.Manage regional spending and share P&L responsibility.Track key performance indicators related to quotes, cost accuracy, and invoicing.Customer Relationship Management:Serve as the main point of contact for key customers, ensuring satisfaction.Negotiate pricing and contract terms, fostering long-term partnerships.Monitor customer satisfaction metrics for continuous improvement.Operational Excellence:Oversee the entire Field Service process, from RFQ to order acknowledgment.Ensure timely invoicing and handle all commercial aspects during project execution.Collaborate with internal teams for efficient processing of orders and contracts.Strategy and Business Development:Drive growth initiatives and support pricing strategy development.Implement tools like Oracle and CRM systems to enhance ternal Coordination:Facilitate job briefings and ensure timely billing and invoicing.Qualifications:Engineering degree or relevant experience in turbomachinery.10+ years in SalesBusiness Administration; 15+ years in the rotating industry, with at least 5 years in management.Experience in Field Service or Technical Service management.Strong project planning, budgeting, and negotiation skills.Culturally aware, with excellent interpersonal and communication skills.Fluent in English; business development experience preferred.Strong financial understanding of P&L management.
Created: 2024-10-13