Technical Specialist II - Store Systems
SSP - keedysville, MD
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Job Description We are seeking a Technical Specialist II to lead the conversion and upgrade of our POS systems. In this role, you will guide on-site teams, manage daily system functionality, and collaborate with cross-functional teams to implement new technology solutions. Lead the conversions and upgrades of our POS system from Oracle Micros RES 3700 to Oracle Simphony Implement project plans ensuring completion within set timeline and budget constraints Supervise and guide team members on-site to ensure a successful conversion Assist in the maintenance and management of daily Simphony POS functionality Gather business requirements and provide solutions using detailed working knowledge of products and features Provide end-user support, troubleshoot issues, and resolve technical problems related to store systems Test and evaluate new technology solutions to improve operational efficiency and enhance the customer experience Optimize system performance by effectively leveraging existing technology resources Manage vendor and partner relationships for POS systems Collaborate with cross-functional teams to pilot IT projects and initiatives Stay up to date with industry trends and advancements in IT systems relevant to the restaurant industry Assist with helpdesk tasks and provide technical support as needed Perform any other duties as assigned by supervisor Required Education and Experience High School diploma with preference for associate degree in information technology field Advanced level knowledge of Simphony POS, Reporting & Analytics, Labor Management, and Interfaces Minimum three to five years of relevant experience in a corporate hybrid IT infrastructure environment Basic knowledge of Networking including TCP/IP and VLANs, SQL and JSON for data analysis, integration, reporting, analytics, labor management, and interfaces Experience in performing helpdesk tasks and providing support to non-technical end-users Understanding of support tools, techniques, and how technology is used to provide IT services
Created: 2024-10-11