Systems Support Analyst Sr(IT)
Arizona State University - tempe, AZ
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Job DescriptionPerforms a variety of activities necessary to provide desktop and software application support to end users to ensure proper and effective EnvironmentActivities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking.Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds.Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment.Regular review of completed tasks.Background Check StatementASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.Minimum QualificationsBachelor's degree in Information Technology or closely related field AND four (4) years experience providing diagnostic and trouble-shooting support in a client server, cross platform environment, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.Department StatementThe School of Electrical, Computer and Energy Engineering (ECEE) brings together university faculty, students and companies to develop collaborative relationships and solutions. Our degree programs in Electrical Engineering are widely recognized and offer opportunities for students to participate in research. Our research efforts are aligned with national and international efforts to address worldwide challenges in energy production and distribution, health care technology and delivery, sustainable development and economic growth, communications technology and information management, and global security.Desired QualificationsDemonstrated knowledge of cross platform environments, data recovery methods; determines capability of existing configuration; recommends alternative solutions. Reviews changes within subject areas.Demonstrated knowledge to resolve issues and problems, identifies trends; recommends alternative solutions to resolve problems.Experience in MAC OS skills (printing, network connectivity, application install).Experience in Client Management software administration(i.e. Altiris, Ghost).Experience in managing student workers including hiring, training, monitoring daily work and when necessary, termination. ASU StatementArizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.ASU is a tobacco-free university. For details visit State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.Notice of Availability of the ASU Annual Security and Fire Safety ReportIn compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at .Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit DutiesReceives, responds to and monitors status of work-order requests for technical assistance; updates ticket system to reflect activities performed and status of request to ensure timely completion of work order in accordance with established policyConfigures both local and multi-platform personal computer systems and PDA's, installing software and establishing connection to network(s) in accordance with specified standardsDevelops and applies standard computer images with authorized software to computers to ensure consistent configurationsRemoves computers from domain, cleans hardware by deleting profile and replaces in inventoryInstalls and/or replaces hardware and associated devices including, but not limited to: CD drives, network cards, hard-drives and removable disk drives; refers warranty hardware problems to vendor for resolutionVia phone or in person troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measuresActively participates in deployment and relocation of computers and associated peripheral equipmentTests upgrades and/or patches to software prior to rollout; prepares report of findingsProvides application assistance to end user as requested; replicates errors, re-sets computers and printersConnects individual and networked devices to computers; performs initial connectivity test to ensure proper connectivityPerforms a variety of acceptance testing procedures of newly acquired hardware to ensure proper operationsMaintains inventory of all loaned laptops, desktop and peripheral equipment and accessories; initiates requests for replacements to ensure availability in accordance with established policy and standardsTraces and trouble-shoots network connectivity problems; notifies appropriate responsible unit(s) based on findingsProvides consultation on both hardware and software purchasesCross trains other areas on help desk related support issuesCreates, updates, and maintains technical documentation for use within the group as well as outside entitiesWhen necessary, provides data recovery on failed storage mediaMay perform routine server administration for specific servers as structions to ApplyApplication deadline is 3:00PM Arizona time on the date include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.ASU does not pay for travel expenses associated with interviews, unless otherwise electronic applications are accepted for this position.IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.
Created: 2024-10-10