Deskside Support Technician
Equiliem - washington, DC
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Our client is looking for a Deskside Support Technician to support their Enterprise Standard Architecture V (ESA V) program, in Washington, DC. Location : This position will be 100% onsite at the customer location in Washington, DC Clearance: Public Trust security clearance required (Secret Clearance highly desired) Job Duties: • Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base • Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail • Installation of specialty software which is not already packaged in SCCM • Removal of devices from the network as directed by Security • Assess issues and diagnose problems with printers • Install printer toner Required Education & Experience: • High School diploma with 5+ years of prior relevant experience • Customer service-focused attitude • Current Public Trust clearance • Ability to maintain a Public Trust clearance • Past experience providing IT (Tier II) support in a Windows office environment • Excellent written and verbal communication skills • Use of an ITSM ticketing system Desired Requirements: • Past experience with Department of Justice components • Current Secret clearance #CJ
Created: 2024-10-10