Field Service Technician
London Approach - philadelphia, PA
Apply NowJob Description
Work Environment: Traveling OnsiteClient Locations: Germany - Canada - Mexico | Other sites across the United States*Job Type: Direct Hire (permanent)Compensation: Up to $80,000 base salary + bonusWork Authorization: U.S. Citizenship or Permanent Green CardResponsibilities:Perform hands-on maintenance, troubleshooting, and repairs on packaging equipment to maintain operational efficiency.Manage and execute daily field service activities, including planned maintenance and urgent repairs.Generate comprehensive reports for internal teams, ensuring clear communication on issues, resolutions, and service performance.Primarily stationed at a designated customer site, with occasional travel to other locations as directed by management.Plan, schedule, and complete major preventive maintenance tasks, adhering to established procedures to optimize equipment performance.Support post-maintenance production processes to restore or exceed pre-maintenance efficiency levels, ensuring high customer satisfaction.Diagnose and resolve mechanical and automation issues, applying root cause analysis to prevent recurrence or escalating unresolved issues with detailed documentation.Provide technical support for claims, collaborating with the quality team to conduct root cause analysis and offer stall rebuild kits and restore equipment to full operational capacity, ensuring customer satisfaction throughout the process.Identify system performance improvements and implement approved solutions to enhance equipment reliability.Qualifications:Associate degree in Engineering (required), preferably with a focus on electrical or mechanical disciplines.3-5 years of experience in technical or machinery service roles within equipment manufacturing, including troubleshooting complex systems.Familiarity with customer site operations, packaging lines, and carton technology, required.Strong communication skills with the ability to update customers on service activities, provide technical guidance, and foster positive working relationships.Represent the company professionally in all interactions, serving as a reliable point of contact for customers.Fluent in English (speaking and writing); proficiency in Spanish andor German is preferred.Availability for up to 80% travel, including international travel, and residence near a major airport is required.
Created: 2024-10-10