Vice President, Strategic Partnerships and Customer ...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Title and Summary Vice President, Strategic Partnerships and Customer Success, Open Banking Overview The Vice President, Strategic Partnerships will lead a team responsible for initiating and growing existing Mastercard Open Banking partnerships. These platform partnerships include digital merchants, acquirers, payment facilitators, and large financial institutions. Your primary objective will be to cultivate strong working relationships with Open Banking partners and accelerate profitable revenue growth. You will work closely with our internal Mastercard customer account management and Services teams to architect, price/negotiate/contract, build-out and implement innovative financial services offerings across a variety of use cases. You will work with some of the most innovative companies who are actively embracing the digitization of financial data to empower consumers and small businesses. Key Responsibilities: • Lead a team of Customer Success Managers that partner with existing and prospective Open Banking customers to retain and grow revenue through strategic engagement. • Lead day-to-day engagement with customers and ensure optimal performance • Identify opportunities to grow relationships with partners - including net-new open banking or services use cases, global expansion, and performance optimization initiatives. • Build strong internal relationships and communication channels within cross-functional Mastercard teams (account managers, product, architect and services teams) to ensure a collaborative, unified and responsive interface to partner relationships. All About You • Strong people leader with a successful track record of developing and executing a customer-driven growth strategy. • Partner-driven with a desire and proven track-record to achieve success through complex relationships and multi-tier distribution channels. • Strong working knowledge of technology to understand partner implementation approaches and position Mastercard services (e.g. APIs, cloud-based infrastructure, microservices, technical SLAs). • Strategic mindset with ability to understand partner objectives and industry/competitive dynamics. • Proven track record of successful Partnership and Customer Success roles with demonstrated results. Client management experience; substantial experience in business development and solution-based sales. • Ability to gain internal support, operate independently with limited supervision, and establish a solid working relationship with senior management, Sales staff, and peers. • Excellent presentation skills and ability to communicate effectively with senior business executives. Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Created: 2024-10-19