Software Engineer

NOTE : TO perform wide range OF evaluation, maintenance, installation AND training tasks AND provide support AND information ON network configuration. Support IN capturing requirements OF clients. Support network design /planning, Network Vision drawings AND documentation. Support the network optimization process AND documentation. Support IN capture, analysis AND presentation OF network statistics AND comparing WITH industry standards. Configuring LAN/WAN network element, provisioning OF Network Circuits, Network elements, CPEs (Customer Premise Equipment's) AND activation OF network service. Also, WORK ON MACD (Move, ADD, Change AND DELETE) cases. Proactively monitor alarms BY logging IN TO network elements such AS switches, routers AND / OR BY monitoring through network element managers. Participate IN periodic network audit activities. Verify AND CHECK network elements AS per inventory. Ensure quality IS maintained AND process adherence AS per guidelines. Ensure ON TIME resolution TO the issues reported, IF any. Provide status UPDATE OF projects, configurations, tickets AND change requests being handled.ESSENTIAL FUNCTIONS: ¿ Serve as lead project manager during the installation of new communication and data systems. ¿ Interface with Amtrak departments, customers, and contractor/vendor team members. ¿ Provide operational support for engineering communications systems and serve as a lead engineer for new communication and data systems installations. Verify all work on related systems fully match the corporate standards and system requirements. ¿ Provide system design and configuration requirements that are within the Engineering Standards for all communication systems and engineering supported IP networks. ¿ Ensures network designs and configuration files, databases, software, etc. are current and properly maintained. ¿ Review and maintain operational service level agreements, maintenance support issues, warranties, and support contracts for engineering communication and data systems. ¿ Must be capable of developing solutions to individual network design problems, providing direction to network design staff, and reviewing staff and consultant developed network designs. ¿ Develops and reviews test plans and procedures for all necessary testing, provides support for network system installation and modifications to ensure that systems are properly tested before being placed into service and any field changes are documented in as in service documentation. ¿ Provide indirect supervision of force account during the installation and periodic maintenance engineering communication systems. ¿ Serve as a member of the Engineering Department's Systems Stakeholder/Steering Committees responsible to define the department's management information and decision support system goals and objectives. ¿ Assist in the development of the C&S department's annual capital and maintenance programs. ¿ Assist in ensuring all network assets are inventoried in Amtrak's asset management program NATURE OF JOB ¿ Eyes on the glass opportunity. ¿ Strong experience in monitoring complex environments using industry standard monitoring tools. ¿ Good oral and written communication skills, and ability to address conflict with others constructively ¿ Contact on call personnel to communicate new events depending in Priority ¿ Escalate All Major Incident Candidates to the Incident Management team, on call resources or management ¿ Participate in Major Incident bridge calls to provide real time data for monitored systems ¿ Document activities performed in associated tickets ¿ Manually Monitor processes/system not covered by automated monitoring tools ¿ Flexible to work in any shift. ¿ Good communication skill to interact with both customer and end user over phone and through email.

Created: 2024-10-19