Desktop Support Technician - Fully Onsite a week

Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. EXCELLENT Verbal and Written Communication Required. Note: Contractors will be required to work Onsite 5 days/week . The Desktop Support Technician supports in-house teams - Responds in person to helpdesk tickets. - Responds to help desk tickets. - Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. - Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. - Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems. Preferred Qualifications: Experience with various technologies and roles including: PC/laptop break/fix, HW/SW installation and configuration, Scripting (i.e., PERL, SHELL). Required/Desired Skills Skill Required /Desired Amount of Experience Experience providing hardware/software support to end users Required 1 Years Experience installing hardware and software on workstations Required 1 Years Experience installing hardware and software on servers Required 1 Years Experience in Windows environment Required 1 Years Eperience providing Telephone Support to users Required 1 Years Experience in maintenance or installation of basic application and support (i.e. password reset; user management Desired 1 Years Knowledge of MS Office Suite, TEAMS, SharePoint Desired 1 Years Knowledge of Service Now Desired 1 Years Questions No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question2 What is the candidate's email address? Question3 Where is the candidate currently located (City & State)? Question4 If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position? Question5 Is the candidate available for a round one, in-person interview?

Created: 2024-10-19