Bilingual QA Coordinator, NYMC

About Maximus Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve. About New York Medicaid Choice New York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice.  We're proud that over the past twenty years NYMC has grown and expanded across the state.  To date, we have helped millions of New Yorkers access the health services that best fit their needs.  We're proud to meet our mission of Helping Government Serve the People through this program. About the Position If you're looking for more than a job and want to make an impact in the healthcare industry, then this is the position for you. We're hiring a Bilingual QA Coordinator for the Quality Assurance department in New York City. The incumbent should be able to read, write and speak fluently in English and Chinese (Cantonese/Mandarin), Spanish, Korean or Russian.  This is a temporarily remote office-based position. We are looking for an individual with a great eye for details and exceptional communications skills and an interest in the Quality Assurance field. Is that you? Position Summary  Develops, maintains, and applies an effective quality assurance program for Central office operations and Field operations.  Develops and maintains an effective quality assurance program which is applicable to subcontractors.  Participates in the development of project goals and objectives, and monitoring achievement of those goals.  Participates in project training activity for the purpose of achieving or maintaining quality assurance goals.  Participates in departmental administrative tasks   What You'll Need  Must at least 1 or more years work experience in New York Medicaid Choice programs.   Must be knowledgeable about New York Medicaid Choice program policies and procedures, program objectives and enrollment processes.  Strong analytical skills; detail and solution oriented.   Experience in a quality assurance position in health or human services field.   Ability to work independently.   Excellent written and oral communication and presentation skills.   Must have the ability to use spreadsheet or database software.  Must read, write, and speak English and Haitian Creole.  Must be willing to travel within the Tri-State area.  Experience using MAXeb preferred.  Job Summary Education and Experience Requirements Essential Duties and Responsibilities: - Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures. - Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations. - Assist with the development, analysis and distribution of project reports and performance indicators. - Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements. - Conduct monitoring activities for quality assurance purposes. - Assist with monitoring performance and meeting contractual requirements. - Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur. - Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows. - Assist with staff training, as necessary. - Meet all standards established for this position as outlined in the attached performance criteria. - Perform other duties as may be assigned by corporate management. Minimum Requirements: - High School diploma or equivalent with 0-2 years of experience. - May have additional training or education in area of specialization. - Work on assignments that are routine in nature, with responsibilities easily learned on the job. - Acquire job skills and learns applicable policies and procedures to complete routine tasks. - Able to read, understand & perform assignments within prescribed guidelines. - Communicate routine information in a clear and accurate way with internal & external contacts. MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Created: 2024-10-19