Information Technology Coordinator
Academy of Television Arts & Sciences - los angeles, CA
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Summary of Position: Provide technical support and assistance for various IT and Digital Systems projects.Duties and Responsibilities: Serve as the initial point of contact for technical assistance via ticketing system, phone, e-mail, or in person, providing solutions or escalating issues as needed.Resolve Office 365 issues, such as email, document collaboration, and other productivity tools, ensuring users can effectively utilize its features.Guide employees through troubleshooting steps and document resolutions.Collaborate with other IT team members on various projects, including system upgrades, software rollouts, and infrastructure enhancements.Manage digital assets by maintaining naming conventions, metadata, and content rights information.Offer on-site and remote support for Apple, PC, and other tech equipment, diagnosing and resolving issues with software, networks, and devices.Deploy and configure new workstations, mobile devices, printers, and other IT equipment, ensuring proper installation and user setup.Support and troubleshoot conference room technology, including Zoom Rooms, addressing audiovideo and connectivity issues during meetings.Support application testing for online voting and viewing platforms, identifying and documenting bugs. Qualifications: Bachelor's Degree2+ years' experience with projects and Information Technology.Experience with testing, test script writing and issue tracking.Experience generating analytics reporting.Experience with Apple and PC hardware, software, and operating systems.Familiarity with Office 365 applications and common troubleshooting techniques.Experience with conference room technology, particularly supporting Zoom Rooms.Proficiency with JIRA.Strong problem-solving skills for hardware and software issues.Excellent verbal and written communication skills to explain technical concepts to non-technical users.Customer-focused with a commitment to high-quality support and service.Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment. Additional Requirements: High sensitivity to the Television Academy's mission and values.Creative and innovative mindset.Good judgment and decision-making skills.Strong time management skills.Results-oriented and self-motivated.Ability to work nights and weekends as needed.Experience in the television or entertainment digital space is a plus.
Created: 2024-10-09