Customer Technical Support Engineer

A Snapshot of Your Day Customer Technical Support is a fast- pacedcustomer-centric world. You spend your day helping others, answering theirquestions, evaluating their technical issues and providing technicalleadership. Work across organization and across the world in real and virtualteams. How You'll Make an Impact Support theSiemens Energy Industrial Application steam turbine technical servicesbusiness with creating inspection plans, reviewing findings, developingrepair plans, supporting shop repairs, and writing reports for existingequipment. Update fleetrecords to reflect steam turbine and valve configurations. Support thetechnical services case queues by reviewing fleet data and answeringquestions asked by internal and external customers. Providetechnical support and leadership for root cause investigations. Provideinspection and repair quote support to the marketing organization. Providetechnical instructions to manufacturing, supply chain management, or fieldservice for disposition of product deviations. Lead and/orsupport steam turbine R&D projects by performing calculations,ensuring drawings are issued to required dates, and completing taskswithin allocated budgets. Providemark-ups and information to direct drafting personnel so that they maycorrectly revise existing engineering drawings and/or create newengineering drawings. Review, modify, and sign-off engineering drawings. Providetechnical instructions to the field in support of turbine installation ortroubleshooting activities. Learn fromothers in the organization and teach others in the organization what youknow. Supportbusiness cost reduction and process improvement initiatives. What You Bring Bachelor ofScience in Engineering required. Mechanical field preferred. 3 years ofrelevant experience required, with at least 1 year of technicalengineering experience with rotating equipment. Fundamental understandingof mechanical engineering principles required; Candidates withmore years of experience may be considered for a higher- level position. Problem-solvingmentality and the ability to collaborate with internal and externalbusiness partners to create solutions. Rotatingequipment product knowledge and familiarity with the product design. Knowledge ofroot cause analysis and the process, and curiosity about creatingcustomer-focused solutions. Approximately25% travel, both domestic and international with ability to obtain a passport. Occasional workduring off-hours and weekends is required to support 24/7 operations. Must be willingto relocate if not in commuting distance of Trenton, NJ, Olean, NY, orHouston, TX Applicants must be legallyauthorized for employment in the United States without need for current orfuture employer-sponsored work Energy employees with current visa sponsorship may be eligible forinternal transfers. Additional Preferred Skills: Rotating equipment designexperience, preferably of steam turbines. Background in reliability, manufacturing,design, or operations of rotating equipment About the Team Who is Siemens Energy? At Siemens Energy, we are more than just an energytechnology company. We meet the growing energy demand across 90+ countrieswhile ensuring our climate is protected. With more than 94,000 dedicatedemployees, we not only generate electricity for over 16% of the globalcommunity, but we're also using our technology to help protect people and theenvironment. Our global team is committed to making sustainable,reliable, and affordable energy a reality by pushing the boundaries of what ispossible. We uphold a 150-year legacy of innovation that encourages our searchfor people who will support our focus on decarbonization, new technologies, andenergy transformation. Find out how you can make a difference at SiemensEnergy: Our Commitment toDiversity Lucky for us, we are not all the same. Through diversity,we generate power. We run on inclusion and our combined creative energy isfueled by over 130 nationalities. Siemens Energy celebrates character - nomatter what ethnic background, gender, age, religion, identity, or disability.We energize society, all of society, and we do not discriminate based on ourdifferences. Rewards/Benefits Career growthand development opportunities Supportive workculture Company paidHealth and wellness benefits Paid Time Offand paid holidays 401K savingsplan with company match Family buildingbenefits Parental leave This job may bebased in New York. Siemens Energy offers a variety of health and wellnessbenefits including paid time off and holiday pay. Details regarding ourbenefits can be found here: Thebase salary range for this position if based in New York is $74,000-$150,000 and the annual incentive target is 10% incentive of basesalary. Specific offers are determined by various factors, such asexperience, skills, certifications, and other business needs. Employeestypically do not start at the top of the range, though compensationdepends on each individual's qualifications. #page Equal Employment Opportunity Statement Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Created: 2024-10-19