BUSINESS SERVICES MANAGER
Launch Credit Union - merritt island, FL
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Job Details Job Location Merritt Island, FL Position Type Full Time Description This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work. The employee's request is subject to supervisor approval. Work schedules will be established by the employee's supervisor according to business needs. Working locations and schedules may be altered at management discretion. Position Summary The Business Services Manager oversees the day-to-day operations of the Business Services Department to support the Credit Union's business banking and treasury management services. The incumbent evaluates products/services offered and recommends new products/services to enhance the member experience and increase functionality. Assists with the implementation of systems and processes to align with business banking strategies. The Business Services Manager is responsible for developing, maintaining, updating, and implementing all credit union policies, procedures, and strategies to accommodate current and future member and organizational needs as it relates to business banking services. The incumbent will manage department personnel according to Launch's policies, procedures, Core Values and Standards. Principal Responsibilities and Duties Serves as a subject matter expert pertaining to all aspects of business banking (deposit, treasury management and loan operations). Identifies products/services and specialized features to enhance offerings to deepen relationships as they pertain to business banking. Assists with implementation. Ensures systems and processes support member adoption, functionality, and ease of use for members. Determines product thresholds and limits based on Credit Union risk tolerance and member information. Provides leadership and guidance to Business Services Specialist and other internal colleagues to ensure quality service to business members. Performs research and recommends pricing strategies. In consultation with senior management, determines department growth and performance expectations. Creates, updates, and improves policies and procedures for the Business Services Department as needed. Serves as an operational resource for the credit union pertaining to business accounts and business lending activities. Assists with system setup and works with internal business partners to verify operations are established to support business member needs. Maintains knowledge of business entity types and corresponding documentation to verify accounts/loans are opened, maintained, and serviced appropriately. Assists members as needed. Resolves escalated member issues promptly. Ensures proper documentation for business account, including gathering and reviewing required documents, completes due diligence questionnaires, onboards new accounts into the core system and completes business account cards and agreements. Communicates loan status as required to member and coordinate internal resources to affirm a seamless experience. Trains team to answers questions, explain products/services and resolves issues. Deepens member relationships and ensures retention through superior service. Resolves escalated issues timely and efficiently. Provides operational guidance to branch staff in support of business accounts and business lending activities. Answers questions, provides training, and assists with procedure manuals. Works with Credit Union partners and the business member to gather all required documents pertaining to loan requests, loan closing documentation and helps to coordinate loan closings, if needed. Assists with tracking of new loan participations and other business loan applications. Prepares month-end reports along with any other correspondence as needed. Maintains knowledge of regulatory standards and practices to ensure operational compliance. Stays abreast of changes to implement updates or correct any deficiencies. Assists with examiner/auditor requests and/or inquiries pertaining to business lending and deposit activities. Assists with maintaining loan files. Anticipate and respond appropriately to new demands, priorities, challenges, or obstacles. Manage and leverage relationships with 3rd party vendors to ensure achievement of objectives. Other Responsibilities and Duties Develops, maintains, and demonstrates a working knowledge of Credit Union standards, policies, procedures, as well as all applicable state and federal government rules. Follows and ensures compliance with all Launch policies and procedures. Completes assigned compliance training in a timely manner. Attends meetings and training sessions as required. Performs other duties as assigned. Supervisory Responsibilities The incumbent directly supervises the Business Services Department. The incumbent is responsible for the overall direction, coordination, and evaluation of areas within Business Services and executes supervisory responsibilities in accordance with the credit union's policies, procedures, and all applicable laws. Responsibilities include, but are not limited to, interviewing, hiring, and training of employees; corrective action; termination decisions; planning; assigning and directing work; appraising performance; rewarding and carrying out disciplinary actions; coaching employees; and addressing complaints and resolving problems. Qualifications Education, Experience, and Skills Required High school diploma required. Bachelor's degree in finance, business, or a similar degree preferred. (A comparable combination of work experience and training may be substituted for education requirements). A minimum of six years of related business operations experience in a bank or credit union required. Supervisor experience: Internal Candidates : Satisfactory completion of the Aspiring Leaders Course or minimum oftwo years' supervisory experience. External Candidates : Minimum of two years' supervisor experience. Other Experience Required Strong knowledge of business entity structures (sole proprietor, LLC, Corporations, etc.). Knowledge of treasury management, digital services, and business credit cards is beneficial but not required. Strong written, verbal, organizational, and interpersonal skills. Ability to identify problems, collect data, establish, and draw valid conclusions, and to recommend practical solutions. Ability to contribute to multiple projects with minimal direction/supervision, and the ability to meet deadlines. Knowledge of interdependencies amongst financial services functions. Ability to champion and support best-in-class member service efforts. Ability to effectively collaborate with others and accept challenging assignments. Knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.
Created: 2024-10-09