IT Lead Architect, Enterprise Monitoring

The Lead Architect, Enterprise Monitoring owns Application Monitoring Core Platform and as a subject matter expert, drives Eversource's Application Monitoring standards, processes and best practices for solution design and development along with driving road maps and lifecycle management. This position requires technical experience, problem solving skills and leadership to help advance and mature Enterprise Monitoring practice in the organization. Essential Functions: Responsible for driving a centralized monitoring (Observability and Reliability) strategy and program management to streamline processes, reduce costs, and drive maturity. Responsible for design and development (a complete SDLC) of Storm Critical Application Monitoring Solutions. Collaborate with Product Line leadership and Project Teams to drive the intake process to review Application Architecture, evaluate monitoring needs/risk assessment and recommend appropriate Monitoring solutions that are best FIT (impactful and visible) ensuring high system reliability. Responsible for Operationalization and execution of monitoring activities within the IT product line teams. Partner with Infrastructure Team for technical support and necessary integration to strengthen observability. Additionally, partner with IT Security for similar integration and enablement of capabilities where feasible. Standardize Tools at each architecture layer to maximize capabilities and optimize operations. Bring information together on a single pane of glass to enable observability, with persona-based dashboards to provide the right insights for different stakeholders. Provide oversight and governance to ensure Monitoring Solutions developed by Federated Teams adhere to core platform methodology through the SDLC for consistency. Provide technical direction on best practices, design considerations, including performance, scalability, and maintainability. Drive continuous improvement and operational efficiency through a feedback loop and KPIs focused on productivity, quality, and velocity. Manage Core Application Monitoring Platforms (Availability, Upgrades, Patches, Security, license management etc.). Ensure SLAs are met, support Incident/problem management, perform Root Cause analysis etc. Collaborate across IT, Business and Production Support Team to support key business programs & initiatives. Communicate status and operational health to all stakeholders. Research, review, recommend, and implement best practices and trends seen in the industry as applicable. Lead Community of practice and Federated Developers to mature the program. Manage delivery teams (onsite/Offshore) ensuring alignment to schedule, budget, and scope requirements. Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill: Proven experience as Reliability and Observability Leader with a hands-on experience leading, designing, and developing Monitoring Solutions for large scale high visible programs at an Enterprise level. Excellent knowledge of methodologies, processes, and proven experience with Observability tools such as Splunk, AppDynamics, Dynatrace, SolarWinds etc. is mandatory. Automation skills (PowerShell, Bash, Python etc.) is required. Experience with Cloud Technologies a must (Azure preferred). Knowledge of AIOps (Artificial Intelligence for IT Operations) concepts preferred. Proven experience in Agile. Strong leadership and technical skills to engage engineers and product owners to make decisions on technical trade-offs. Experience in driving technology capability strategy and roadmap. Attention to detail. Continuous learning in emerging technology trends and tools Excellent communication, presentation, and written skills Excellent understanding of industry standards and technology trends Problem Solver, Team Player, and a proven leader Utility Space experience a plus Experience working with onsite and offshore resources. Education: Bachelor's Degree in STEM Program from an accredited College/University or equivalent experience. Experience : A minimum of 8-10 years of leading design, development and implementation of Application and Infrastructure Monitoring Solutions and Capabilities and setting core standards and processes. Licenses & Certifications: Certification in Observability and Reliability related Tools and Technologies Working Conditions: Must be available to work emergency restoration assignment as required. Must be available to travel between MA/CT/NH as necessary. Mental Aspects : Leadership Behaviors/Competencies: Set and Communicate Direction and Priorities Communicate priorities and goals (company, department, team) Show how employee's work fits in Provide business updates, news Communicate, communicate, communicate Build Trusting Relationships Role model honesty/integrity in communication and action Balance "getting results" with concern for individual needs Have honest dialogue with employees; get to know them Manage and Develop People Set realistic performance objectives and expectations Give ongoing, honest feedback; coach for success Recognize good performance Visit crews in the field Remove obstacles to day-to-day performance Provide tools, information, training Foster Teamwork and Cross-functional Collaboration Encourage cooperation/remove obstacles between work groups/departments Encourage collaboration/peers helping peers Create a Diverse, Inclusive Workforce Ask for employee input on work process/practice improvements and before implementing change that will affect them Encourage ideas Lead Change Deliver effective, positive communications about change to your team Exhibit a "can-do" attitude to successfully implement changes in priorities and work processes Respond positively to new demands or circumstances Focus on the Customer Ensure that everyone on the team understands our customer promise and provides superior customer service Be a role model for the team on delivering superior customer service Compensation and Benefits Eversource offers a competitive total rewards program. The annual salary range for this position is 128,880.00 to $143,2000.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits. Worker Type: Regular Number of Openings: 1 EEO Statement Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Created: 2024-10-19