Technical Solutions Consultant II
PSG Global Solutions - colorado city, CO
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Description We're looking for a Technical Solutions Consultant II , working in IT (excluding Telecommunication) industry in Colorado City, Colorado, United States . Essential Duties: Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). Proactively assist internal or external businesses and end users to avoid or reduce problem occurrences. Evaluate unique or complex installations or configurations and make recommendations for resolution. Articulate clearly in writing and verbally. Add case resolution to KMS. Represent company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc. Engage team members for support as required to ensure internal or external business and end users/clients SLA demands are met. Develop partnership with and assist the Sales Pursuit team. Provide enterprise print optimization resources to deliver the following: Subject matter expertise - experienced in analysis, business processes, trends, technologies and tactics to effectively meet objectives. Exhibit objectivity by making recommendations that are in the best interest. Positively engage with lines of business, evaluation and execution of best practices relative to print optimization, and ongoing optimization and reduction of print-related costs. Planning and execution of reduction of print initiatives. Print strategy guidance and thought leadership. Monitor and maintain system, server and application health. Ensure the workstations, servers and print devices being monitored are continuing to report. Work collaboratively with the Print Optimization resources and designated company resources to resolve issues related to the status and reporting of the connected workstations, servers and print devices. Manage the software infrastructure and provide ongoing system administration, management and support of the Customer deployed system technology and functionality. Test, plan and deploy print-related technology solutions, including secure print, Branch printing, and mobile print. These solutions currently involve on-premises based software; at a later date, at the Bank's discretion and associated change order approvals, cloud-based technology may be included. Monitor System and Server Health. Provide data/reporting on the number of workstations reporting print data. Provide data/reporting in terms of workstation IDs for those systems with "active trackers." #J-18808-Ljbffr
Created: 2024-10-08