Quality Assurance Coordinator

Here at The Arc Gloucester, we offer the unique opportunity to combine your professional experience with your passion to help individuals with intellectual or development disabilities For 67 years The Arc Gloucester has provided innovative programs and services to individuals with intellectual and developmental disabilities. We have made a difference in the lives of many people and are very proud of that. But it's the individuals we service who bring our programs to life with their creativity, excitement, humor, talent, and so much more! Summary: The Quality Assurance Coordinator audits and assesses programs' performance and compliance to ensure the establishment and continuity of standards of operations that meet or exceed those established by The Arc Gloucester, in compliance with regulatory standards. This position also is responsible for investigations, maintaining compliance with the Department of Developmental Disabilities. Position: Part-time (non-exempt). Flexible schedule with typical hours operating weekday, daytime hours. This position operates primarily in an office setting with travel to locations throughout Gloucester County. Essential Duties and Responsibilities: Strong focus on the review of program and individual financial ledgers, spending, SNAP Card usage and inventory Conduct and attend regular meetings with program management to share financial findings on the program and individual level. Performs unannounced quality assurance checks of programs, citing staff shortages, health/safety and facility concerns, as well as speaking with staff about their knowledge of regulations, protocols, etc. Maintains an accurate paper and electronic filing system for audits conducted Communicates program performance and compliance through documented reporting to the respective Residential Manager, Director, and/or Administrator Reviews documentation for potential errors, unusual incidents Investigates allegations of abuse, neglect, exploitation, Danielle's law violations, medication errors, etc. Will be required to travel to agency sites for auditory reviews and assessment Maintain confidentiality Comply with the DDD Program Manual, The Arc Gloucester Policies and Procedures Manual and applicable state, local and federal regulations, including any COVID-19 vaccination mandates & policies Must cooperate and participate in reviews, investigations, and inspections, including but not limited to DHS Licensing and DHS staff. Occasional management responsibilities, including assisting with trainings, planning, workflow, and problem solving Complete and maintain required training Additional responsibilities as required Qualifications: Some college with a bachelor's degree preferred, and must be 18 years of age or older Experience with supporting individuals with intellectual and developmental disabilities, 5+ years of experience is preferred Knowledgeable of DHS Licensing Standards for Community Residences Strong computer skills, particularly with Microsoft Word, Excel, and Outlook Strong analytical and problem-solving abilities, organizational skills, and attention to detail Excellent verbal and written communication skills Interest and ability for math and financial systems Must be able to communicate effectively and professionally with staff, leadership, families, State and Federal agencies, and most importantly the individuals served Must have a current, non-probationary driver's license with 5 points or less, and deemed acceptable to drive by The Arc Gloucester's liability insurance company Successfully pass initial and ongoing State/Federal Criminal Background checks, including but not limited to Fingerprinting, CARI checks, Central Registry checks, MVR and drug screens

Created: 2024-10-19