Service Writer / Service Advisor

What do we do? At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest Thermo King transport refrigeration & temperature control equipment dealership on the West Coast. We provide comprehensive sales, as well as parts and service support, including rental and leasing programs for our Thermo King customers. Why work here? At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. Medical (HSA and PPO options) Dental, Vision, and Life insurance - Free 401K with competitive contributions made by Sonsray 80hrs of annual vacation which increases with years of service Uniforms Provided Annually Boot Voucher Annually - $125.00 One full day off and paid for Community Volunteer work, annually Birthday Dinner on Sonsray Privately owned and operated. All decisions come from the heart, not a boardroom Annual Holiday Party - we cover airfare and hotel for you and your +1 We're growing! We encourage you to also Open door policy - enjoy working with an active owner and management team A Day in the Life of a Service Writer: Compensation: $22.00 - $28.00 per hour DOE Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys Maintains a job board and helps in the delegation of work to technicians Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns Maintains unit records by recording problems and corrective actions planned Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Performs other functions or duties as directed by management in line with the objectives of the dealership Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving Refrigerated Transportation or Heavy Diesel dealership experience is highly desired Basic mechanical knowledge is a plus Bilingual in Spanish is a plus Able to accomplish monthly service goals and deadlines Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace Questions? Contact us at or 323.319.1900 Ext 0137

Created: 2024-10-19