Software Support Specialist - Microsoft Dynamics 365

The Michigan Milk Producers Association is looking for a dedicated Software Support Specialist to join our team, focusing on Microsoft Dynamics 365 Finance and Operations, specifically in the areas of Manufacturing and Warehouse operations. The ideal candidate will provide technical support, troubleshoot issues, and optimize system performance to ensure smooth operational processes. About Us: The Michigan Milk Producers Association (MMPA) - established in 1916 - is a dairy farmer-owned and operated milk marketing cooperative and dairy processor. As the 10th largest dairy cooperative in the U.S., MMPA serves dairy farmers throughout Michigan, Wisconsin, Ohio, and Indiana, employing approximately 625 people in four states. In addition to a cheese plant in Indiana called the Middlebury Cheese Company, and a dairy product plant in Ohio called Superior Dairy, MMPA operates two SQF Level 3 dairy ingredient plants in Michigan. Products made at MMPA's plants include fluid milk, cheese, ultra-filtered milk, ice cream, butter, nonfat dry milk, cream, and condensed skim milk. Why You'll Love Working Here: Competitive salary health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits Disability insurance Paid time off Retirement including 401k with employer contributions Personal and professional growth opportunities Employee appreciation events and recognition awards Employee wellness initiatives Employees feedback and suggestion forums Job Responsibilities: Provide end user support for Dynamics 365 Finance and Operations, with a focus on Manufacturing and Warehouse modules. Provide end user support for other software packages such as Milk Moovement and Docuware. Promptly respond to end user support request tickets and log work done in ticketing system. Collaborate with cross-functional teams to implement and optimize business processes. Assist in the configuration, customization, and testing of system updates or new features. Develop and deliver user training sessions for software use related to Manufacturing and Warehousing. Create and maintain detailed documentation of business processes and support resolutions Education/Experience: Bachelor's degree in Information Technology, Business, or related field. Experience with Microsoft Dynamics 365 Finance and Operations, specifically in Manufacturing and Warehouse environments. Proficient in troubleshooting and providing end-user support. Knowledge of manufacturing and warehouse processes and best practices. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Preferred Qualifications: Experience with other Microsoft Dynamics 365 modules. Certification in Microsoft Dynamics 365 Finance and Operations Travel: Drive to manufacturing facilities as needed. Typically, no more than once or twice in a week. Overnight stays are highly uncommon, though they may occasionally be required. Join us in maintaining the highest standards in the dairy industry! Apply now and become part of our dynamic MMPA team! To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities. This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice. MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve. MMPA is an equal opportunity employer. We are interested in every qualified candidate who is eligible to work in the United States. We are not interested in unsolicited candidate introductions, referrals or resumes from third party recruiters or staffing agencies for this position.

Created: 2024-10-19