Collections Coordinator
CRG - charlotte, NC
Apply NowJob Description
Collections Coordinator CRG has recently launched a search for a REMOTE Collections Coordinator with our high growth-oriented distribution client that boasts a globally recognized brand. The Collections Coordinator is responsible for reviewing and monitoring a portfolio of customer accounts in order to mitigate cash flow issues due to the customer's late payments, nonpayment, or short payments. Opportunity: Long term Contract (with possibility of conversion) Compensation: $23.00/hour Schedule: 100% REMOTE (after initial on-site training) Location: Charlotte, NC Responsibilities: Monitors customer payment portals, dispute information, and department reporting for payment information and missed invoices. Initiates customer contact to collect and resolve past due balances while making decisions and/or recommendations to leadership on which accounts to block. Leads the review and evaluation of department aging reports and SAP to create a worklist for collection contacts daily. Serves as point of contact for customers who are missing or requesting invoice copies and statements. Partners with the sales team if a customer invoice has an issue the customer has highlighted, such as charging tax or incorrect master data information. Leads interactions with collectors, customers, and internal stakeholders on the resolution of broken Promise to Pay and makes decisions and/or recommendations to turn over to outside collections agencies. Performs frequent customer account reviews and works with collectors on outstanding collections. Identifies customers paying beyond company terms and develops collection strategies that result in the customer paying consistently to terms. Qualifications: 3-5 years of collections experience required Excellent verbal and written communication skills required Business Administration or Accounting Degree preferred Manufacturing organizational experience preferred Benefits: All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options! Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG! We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan. CRG matches the first $500 of the HSA contributions. CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days. CRG matches 100% of the first 3% of employee contributions to the 401K plan, plus 50% for the next 2% of contributions! Category Code: JN001, JN005
Created: 2024-10-08