Learning & Development Consultant
Family Trust Federal Credit Union - rock hill, SC
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Summary To improve overall employee effectiveness/performance through the application of individual and group training techniques and programs, consistent with the Credit Union's strategic plan. Essential Duties & Responsibilities Conduct new employee orientation sessions and on-the-job training, including use of computers and software, training in consultative services, and refresher training. Conduct community training sessions in partnership with marketing. Appraise new hire performance. Partner with other departments to develop appraisal tools. Develop effective curriculum for staff development in alignment with strategic goals/intent. Determine effective instructional methods, conduct individual and/or group training, demonstrations, and workshops; select or develop training aids such as handbooks, visual aids and tutorials. Evaluate and assist in designing training manuals and related materials, training classes, and training procedures. Achieve improved scores from employee testing following completion of all formal employee training programs and better retention rating (re-test) following the training. Track the progress of trainees through routine tests, observation, and feedback from supervisors; evaluate the effectiveness of the current training. Report results and trends appropriately. Complete required reports and documents in a timely manner; attend meetings as required. Maintain a basic understanding of Credit Union products, services, policies and procedures, as well as an understanding of the Credit Union's mission. Relay any problems in training to the supervisor and actively participate in the given feedback to resolve the problem. Provide informed, professional and accurate service and support to all members and employees. Complete mortgage appraisals timely and accurately. Meet all training objectives and goals established for the year. Carry out assigned responsibilities according to established department standards. Other job duties as assigned. Qualifications / Education / Experience Experience : Two to five years of similar or related experience. Education / Certifications / Licenses : High school degree or GED equivalent required. A two-year college degree preferred. Interpersonal Skills :The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job. Other Skills :Must possess excellent communication skills and be able to apply them appropriately with staff and management. Must be able to operate computer software and audio-visual equipment. Professionalism in appearance, dress, and attitude. Working Environment & Physical Demands Position may require some lifting, pushing, or pulling for classroom setup. Must be able to perform sedentary work with limited physical exertion and occasional lifting of up to 30 lbs. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to stand for an average of 6-8 hours per day. Must be capable of regular, reliable, and timely attendance. Acknowledgement Nothing in the position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be construed as a guarantee of employment for any period of time. Family Trust Federal Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
Created: 2024-10-08