System Analyst 3 -Richmond, VA - Hybrid
Lorven Technologies - richmond, VA
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Local consultants of Virginia Only Position: VDOT - System Analyst 3 (737648) Location: 1401 E. Broad St. Richmond, VA 23219 - Hybrid Contract Position This is a hybrid position, will require days on site. VDOT is currently seeking to hire a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support. DUTIES ANDRESPONSIBILITIES: • Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system. • Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities. • Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements. • Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems • Provide management with recommendations for systems and process improvements • Troubleshoot software and hardware problems and enhances the level of direct services to field staff • Install, maintain, and assist in testing and upgrading of new and existing hardware and software • Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software. • Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control. REQUIRED EXPERIENCE& SKILLS • Strong customer service skills with a Customer First attitude. • Extensive skills and experience in desktop products including but not limited to Windows 10/11,SharePoint, and MS Office 365. • Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices. • Excellent research and investigative skills. • Extensive knowledge and experience in Active Directory, remote support tools, networking. • Working understanding of software license management and compliance best practices. • Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field. • Ability to communicate effectively orally and in writing with individuals and groups. • Experience with Power Platform, PowerShell, SQL strongly preferred. • System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc. Skill Required / Desired Amount of Experience Strong Customer Service skills with a Customer First attitude Required 5 Years Experience in working with request/incident tracking and reporting tools. Required 5 Years Extensive skills and experience with Windows environments (Server/Enterprise OS), Microsoft Products (Office Suite, Visio, Project, etc.). Required 5 Years Proven track record of completing technical solutions, enhancements, and projects. Required 5 Years Experience in root cause analysis, remote support tools, and networking fundamentals. Technical writing a plus. Required 3 Years System administration of Ivanti Endpoint Manager or a similar client management solution (MECM, PDQ, Flexera, ManageEngine, etc.). Required 3 Years Working knowledge of the Power Platform (PowerBI/PowerAutomate), Powershell, SQL, strongly preferred. Highly desired 3 Years Knowledge of security vulnerability tracking, remediation, risk-based escalation, CVEs, etc. Highly desired 3 Years
Created: 2024-10-08