Client Operations Manager

Role: Client Operations Manager Location: Phoenix, AZ Duration: Full Time Client: RRD (RR Donnelley) Job Description: The Client Operations Manager is responsible for overseeing all aspects of the services provided on a specific shift in a particular location, including staff, workflow, quality assurance, customer feedback, etc. This individual will also provide client reports and serve as the primary point of contact for service activities. Responsibilities Providing a full range of staff management duties to include payroll processing, time tracking, employee relations, scheduling, performance management (coaching, feedback, development planning, and succession planning), and provide expertise and guidance to team members and business partners Collaborating with the Account Manager and General Manager to develop strategy, best practices, and standard operating procedures and ensure documentation is kept updated Developing and maintaining relationships with the client at all functional levels Proactively addressing client needs by understanding their unique business needs Developing and executing service improvement plans in response to client satisfaction feedback Ensuring client SLA's are met or exceeded on a monthly basis Working closely with the Account Manager to prepare the client invoice Creating and presenting monthly management reports to the client Supervising quality control processes and ensuring all requirements are adhered to, including conducting spot checks on work periodically during the project lifecycle Providing support for special projects as required Maintaining open communication with employees, managers, and clients Skills and Experiences required Bachelor's degree with a minimum of 3-5 years of experience in a manager or supervisory level role in a law firm environment or High School Diploma or Associates degree with 4-6 years of experience in a manager or supervisory level role in a law firm environment Expert knowledge of MS Office programs including Word, Outlook, Excel, and PowerPoint Proven experience building strong, cohesive, and high performing teams through effective motivation and coaching methods Proven experience leading, developing, and training staff Enthusiasm, aptitude, organizational skills, and a willingness to learn Strong reasoning and problem-solving skills Excellent verbal and written communication skills Ability to interact with the client and team members in a professional and respectful manner Refer a friend and make up to $2000! Contact us for details. Eligibility Requirements: Candidate MUST satisfy 80% of job requirements to submit resume. Candidates who are clearly unqualified (less than 60% skill match), or lacks legal work status will be rejected & reported. ny offer of employment is conditioned upon the successful completion of a background investigation, reference verification nd drug screen. For U.S. employment opportunities we accept U.S. citizens and permanent resident applicants. Exceptions to these requirements will be determined based on candidate's willingness for their visa to be sponsored by Virpie (if position permits). Virpie will require proof of work authorization. SORRY, NO CORPORATE TO CORPORATE (CORP. 2 CORP. / C2C) APPLICANTS will be considered for this position. Candidates must be willing to work on Virpie or client's W2. bout Virpie Tech: certified NMSDC minority-owned consulting firm since 1997, providing a complete range of staffing services to Fortune 500 companies nationwide across a broad spectrum of industries along with various Federal and State goverment agencies. Additional offices nationwide, UK, Dubai, and India. We consult with candidates to understand their personal goals before discussing technical skills and offer an opportunity to succeed. The enthusiasm our employees bring to work extends to their personal life, and we encourage a healthy balance of work and life. Virpie has won awards for Top 50 Diversity Business, Fortune 50 Company, Inc. 500 Fastest Growing Company, and Diversity Business Top 500 Business. Virpie is an Equal Opportunity Employer; welcoming diversity as a competitive advantage We honor our Veterans Charitable donations to our community in a new hire's honor for permanent placements Visit us at:

Created: 2024-10-19