Service Branch Manager
SUNSHINE QUALITY SOLUTIONS, LLC - bunkie, LA
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Job Details Job Location Bunkie Branch Region 4 - Bunkie, LA Education Level High School Diploma / GED Job Category Management Description Description Sunshine Quality Solutions is looking for a service branch manager. The service branch manager manages service team(s) and operations for the organization to maximize return on investment by optimizing service department processes to ensure internal and external customer satisfaction. This individual grows profitable service labor, part sales, and exercises disciplined expense control. If you strive for numerous career growth opportunities and serving those linked to the land, Sunshine is the place for you. What You'll Do The service branch manager monitors annual and monthly service department goals and sales, works with management to develop aftermarket sales and marketing plan, and develops and enforces service department processes to ensure customer satisfaction. This individual analyzes service department reports, recruits and staffs the service department, and acts as a resource for the service advisor to help resolve work order issues and customer complaints. In addition, this individual proactively seeks and participates in available company sponsored training, coordinates and/or participates in promotional events, and ensures all departmental tools, equipment, and vehicles follow all safety and health standards as identified by Sunshine Quality Solutions. Company Benefits and Perks We offer a robust benefit package including flexible work hours and family-friendly benefits to all our full-time employees. Our comprehensive benefits package includes: Medical, Dental, Vision, and Life Insurance, including AD&D 401(k) with an employer match Company paid Short Term Disability Company funded Health Savings Account Paid Time Off: Vacation time Sick time Company paid holidays Bereavement Jury Duty Incentive pay Deere Employees Credit Union Training through John Deere University Career growth Great team to work with About the Company With over 85 years of combined experience and knowledge in supporting the Agricultural and Turf Care industry in southern Louisiana and southern Mississippi, Sunshine Quality Solutions provides optimized parts and service support, volume pricing on equipment, and a robust equipment inventory. Now with 17 locations across southern Louisiana, Sunshine offers numerous career growth opportunities from entry level positions all the way up to senior management positions. Come and join Sunshine's welcoming company culture, where our mission is to improve the quality of life for our employees and customers who take pride in being linked to the land. Qualifications Qualifications What's Required 4-5 years of experience in service department operations Strong computer skills Microsoft Office Internet functions Ability to lead teams and hold people accountable Familiar with John Deere and competitive products Strong understanding of financial principles relative to service department operations Ability to analyze and interpret internal reports Ability to work extended hours and weekends as needed Ability to pass a pre-employment drug screen Excellent customer service skills High School Diploma What's Preferred 5+ years of experience in service department operations Associate's Degree in Agronomy, Agriculture Business, Agriculture Mechanization, or equivalent experience Physical Requirements The physical requirements described below are those necessary to successfully perform the respected position. Reasonable accommodations will be made to ensure individuals with disabilities can successfully perform the position requirements. While performing the essential job functions, the employee may be required to sit/ stand for a duration of time while using their hands and fingers to operate a computer and/ or telephone. This position requires specific vision abilities, such as having the visual acuity to read words or numbers on the computer screen and paper. Occasionally, the individual may lift items weighing up to 75 lbs.
Created: 2024-10-08