Insurance Sales Customer Service Representative
Shaw Insurance Agency - hurst, TX
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Are you a licensed customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You will work with current policyholders giving excellent customer service by resolving billing issues, amending policies, making policy suggestions and cross-selling. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. The rock star we hire will have previous insurance and customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today! Responsibilities: • Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools • Demonstrate accuracy in processing client policy modifications based on the data given • Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions • Follow-up on client interactions in a thorough manner to ensure customer satisfaction • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed Qualifications: • Insurance License required • Previous Insurance and Customer Service experience required • Must possess exemplary interpersonal skills, communication skills and active listening skills • Attention to detail and strong documentation required Compensation: $45,000 - $55,000 yearly •
Created: 2024-10-07