Support Technician

Job Description Job Brief: The support technician will be a part of the team who will assist with providing tier 1 hardware and software support to assigned partners providing solutions to end users with questions and/or problems with their desktops, laptops, and printers etc. Essential Duties and Responsibilities (other duties may be assigned to meet business needs): Answer incoming customer inquiries via telephone, email/web concerning hardware and software computer related issues. Must be able to diagnose and resolve moderate system hardware, software, network, and operator issues. Interface extensively with end users, peers, for the resolution or escalation of system hardware, software, network, and operator issues. Maintain accurate records for management reporting. Maintain detailed docmentation. Assist and train end users on basic and some complex software issues on their PC's. Desktop Maintenance and Support. Evaluate hardware /software requirements for system compatibility. Support for Systems and Applications including: PC Workstations, Personal and Workgroup Printers. Enhancing PC performance. Virus outbreak prevention including Malware. Internet Connectivity as it pertains to Windows and hardware. Mobile device management. VOIP support. Configure and Deploy New Desktop / Laptop Devices and Software. On-site visits to partners. This role will be part of an on-call rotation for after hours support. Qualifications/Requirements: Proficiency in Windows 11,10, 8.1, 8, 7, Vista, XP. Knowledge of Mac PC's a plus! Proficiency in all versions of Microsoft Office. Proficiency in the Microsoft 365 admin portal Understanding of basic networking. Understanding of cloud computing. Understanding in the roles of a server. Ability to multi-task with strong organization and customer service skills. Ability to work in a team environment, presenting a professional image and commanding the respect of staff and peers. Requires strong initiative, detail orientation, ability to interpret problems and decisive decision-making skills. Solid analytical and problem-solving skills. Excellent written and verbal communication skills. Exceptional interpersonal communication skills. Ability to work collectively with the team and all associates. Ability to lift 20 lbs (some heavy lifting of equipment). Ability to work collectively with clients. Education/Training/Experience: 3-5 years experience supporting Windows desktops, laptops/ PCs A+ certification and Network+ and or MCP certifications a plus Experience troubleshooting network, software, and all hardware. Customer Service experience a must. Perks & Benefits: Monthly vehicle stipend, freeing you from tracking mileage Monthly cell phone stipend Monthly home internet stipend Celebrating birthdays for all staff members Employee of the Month bonus Certification bonuses to support your professional growth Additional pay for after-hours work Extra compensation for hourly project work Complimentary beverages and snacks for those midday cravings Monthly cookouts or catered lunches to enjoy together Quarterly offsite team building events, fostering camaraderie Unforgettable end-of-year Holiday party, complete with annual bonuses Wide range of employee discounts to enhance your lifestyle Retirement plan for long-term financial security Paid time off to relax and rejuvenate Life insurance coverage for peace of mind Full medical benefits to keep you healthy and thriving Staring salary ranges from $40,000 - $55,000 based on experience. More Details Employment Type:Full TimeLocation:Cincinnati, OH, United StatesExperience Required:Entry LevelDate Published:22 May 2024

Created: 2024-11-02