Commercial HVAC Branch Manager
Rogers Mechanical Contractors - atlanta, GA
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The Branch Manager will lead and manage the day-to-day operations of the HVAC Service Division in the Atlanta area, ensuring the highest levels of customer satisfaction, team performance, and service delivery. This role requires a hands-on manager who can balance field operations with administrative tasks, foster strong client relationships, and ensure that safety, quality, and profitability standards are met or exceeded. Requirements Operational Leadership: Oversee the scheduling and dispatch of service technicians, ensuring efficient resource allocation. Manage, supervise, and provide guidance to service teams, including technicians, coordinators, and administrative support staff. Ensure timely, quality, and cost-effective delivery of services to clients in the commercial HVAC space. Maintain strong relationships with key customers, addressing service issues and ensuring ongoing satisfaction. Team Management & Development: Recruit, train, mentor, and develop service technicians and support staff. Conduct regular performance reviews, coaching, and feedback to promote continuous improvement. Monitor and enforce safety protocols and ensure compliance with company policies and regulations. Customer Service & Client Relations: Act as the primary point of contact for major clients in the region, ensuring proactive communication and service delivery. Resolve customer concerns and service issues promptly, ensuring client satisfaction. Monitor service quality and customer feedback, implementing improvements as needed. Financial Performance & Growth: Monitor service department financials, including revenue, expenses, and profitability. Drive revenue growth through upselling additional services and promoting maintenance agreements. Work with sales and business development teams to identify opportunities for new service contracts. Develop and manage department budgets, setting financial targets and monitoring performance against those targets. Process Improvement & Strategy: Implement and oversee processes to improve service efficiency and reduce costs without compromising quality. Analyze operational data to identify trends, opportunities for improvement, and necessary corrective actions. Stay up to date with industry developments, equipment, and best practices to keep the company competitive in the market. Qualifications: Experience: Minimum of 5-7 years in HVAC service management, preferably within the commercial sector. Proven experience managing and developing service teams and driving operational excellence. Technical Expertise: Strong knowledge of HVAC systems, service practices, and safety regulations. Familiarity with service dispatch software and field management tools. Leadership Skills: Ability to manage and develop a diverse team of technicians and office staff. Strong problem-solving skills with a focus on delivering solutions efficiently and effectively. Customer Service Orientation: Excellent client-facing communication skills with a proven ability to build and maintain relationships. Adept at handling escalations and delivering outstanding customer service. Financial Acumen: Experience managing budgets, controlling expenses, and driving profitability in a service-oriented business. Education & Certifications: EPA and OSHA certifications preferred. HVAC contractor's license a plus. SVC1
Created: 2024-10-06