General Manager
Modern Aviation - fort worth, TX
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Primary Purpose of the PositionThe FBO General Manager oversees all aspects of the FBO including customer relations, line operations, accounting, health, safety and environmental functions, as well as planning and coordinating activities for the sale and provision of general aviation activities such as fuel, hangar and office rental. Provides day to day leadership and direction to facilitate safer, reliable service. Acts as company liaison in matters related to the airport community. The General Manager will promote a positive team environment to better serve our internal and external customers.Essential FunctionsAssist in establishing the annual operating planBudget for the Company and the BusinessImplement standardized service levels, pricing strategies for jet AAvgashangaroffice rentalfacilities, safety practices, staff training programs, staffing and labor productivity schemes, inventory management, maintain equipment and tools, manage supplier relationships and oversee FBO facilities.Manage hangar occupancy and customer mix to drive fuel volume growth over timeIdentify prospective anchor hangar tenants for new hangar development at the BusinessMonitor operating performance across business units (i.e. Line Service and hangar operations) and implement corrective measures, as applicableAssist in hiring and developing training programs for Line Service Technicians ("LST"), Customer Service Representatives ("CSR") and GSE MechanicsAssist in lease renewalextensionamendment, capital expenditure management and major customer agreement negotiationsAttend monthly airport meetings; cultivate a good working relationship local Airport Authority and other appropriate government representativesAdditional duties as directed by the VP of Operations or the CEO from time to time.Minimum QualificationsAt least five (5) years of supervisory experience (Aviation preferred)Excellent communication, interpersonal, and customer service skillsStrong initiative, execution, and organizational skillsStrong business acumen, persuasion, and negotiation skillsMust have a strong commitment to resultsBachelor's degree in business, aviation management or related fieldPreferred Qualifications:Strong verbal and written communication skills including proficiency with all Microsoft Office programs to facilitate development of budgets, presentations, project management, manuals, policies, schedules, proceduresStrong financial and organization skills, proficiency with Microsoft Excel, budgets, invoicepayment voucher tracking, financial forecastingExcellent project management skills including oversight of all airport projects. Airport engineering and consulting support will be providedExcellent community relations skills, ability to build strong relationships with different regulatory agencies, law enforcement, community organizations, local government, tenants, and the publicStrong event management skills for community events hosted by airport (events typically include an annual outdoor community movie during the summer months, a biannual Public Safety Day featuring displays by numerous public safety agencies, and occasional pilot training seminars). Administrative staff will assist with event management.Reports to: VP, Operations
Created: 2024-10-06