System Analyst

Systems AnalystQA TesterHybrid - 3x a week onsite - Richmond, VA 12 month contract$45hr-$60hr W2 Hours: 11:30am-8:30pmSkills:Does not require specific testing or coding experienceLooking for a detail oriented candidate with technical acumenMain responsibility is doing "Maintenancehealth checks" on systemsThis candidate will go through a 2 week training where they will be taught all of the specific testing skills needed.Facilitates systems integration testing between wholesale applications and customers' systems including managing environmental configurations; troubleshooting and analysis; and issue resolution across internal applications, access channels, and end user systems. Understands Fedwire Funds, Securities, and the National Settlement Service.Core Responsibilities• Facilitates testing activities (Depository Institution tests, Operational Readiness Tests, or special testing campaigns), manages complex relationships with customers, and troubleshoots issues. Ensures testing communication and issue escalation.• Supports customer application testing initiatives involving the Fedwire Funds services, Fedwire Securities services, and National Settlement Services for those customers who access Fedwire services, FedLine Direct (FLD), andor FedLine Advantage (FLA) channels.• Engages customers to understand their emerging testing needs via emails, telephone calls, and web requests. Represents the Voice of the Customer (VOC) for product development.• Executes test strategies and leverages standard and consistent approaches for testing.• Identifies anomalies within the Depository Institution Testing (DIT) environment and escalates issues and concerns.• Performs customer setups and configurations within the DIT environment.• Provides Saturday (pre-production) support for customers performing Operational Readiness Testing (ORT) and support for customers performing regular testing in both DIT and Production environment.• Answers and responds to moderately complex inquiries from depository institutions to assist with configuration and application testing.• Generates metrics related to operations and application support.• Ensures special testing efforts like Business Resumption Test (BRT), Import Export Testing, and any activities to support Client initiatives.

Created: 2024-10-19