Store Director
Broken English Jewelry - los angeles, CA
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Broken English Jewelry is seeking a full-time Store Director to join our team at our beautiful store in Santa Monica at the Brentwood Country Mart!Our luxury jewelry boutique is one of the leading retailers of jewelry. We are looking for someone who is is energetic and enthusiastic, willing to engage customers with a sales-minded attitude, displays pride in our stores through strong work ethics, organizational skills, and cleanliness. This candidate also possesses strong management and judgement, is a self-starter with exceptional customer service, and a great attention to detail. They will have an established client book, extensive high-end sales experience, and is a team player.STORE DIRECTOR POSITION OVERVIEWOperationsDrive to meet and exceed performance expectations.Head all store operational tasks which include but are not limited to; inventory, cash protection, loss prevention, and overheard and supply costs. Screening resumes, reaching out, setting up interviews, and vetting potential new hires as well as making sure the store is always staffed properly.Creating monthly schedules, overseeing protocols, and making sure staff is always following company standards.Monitoring staff hours and holding all accountable for properly taking lunch breaks, clocking in and out, etc.Putting together semi-monthly payroll and commission reports ensuring all numbers are accurate. Maintain solid communication and feedback with the main office and upper management.Reporting to and communicating with CEO and General Manager about day-to-day workflow, goals, processes, and updates.Sales and Revenue GrowthMaintain responsibility for overall financial performance of their respective location and always striving to accomplish and exceed store wide sales targets.Develop strategies to maximize performance by keeping the store fresh with product, visual merchandising, and client development training.Looking over monthly sales to ensure accuracy and putting together monthly sales report. Assist the efforts of the store and all associates at the location while contributing to store sales.Retaining and building upon existing client relationships, as well as actively seeking new client relationships. Staff ManagementTraining, coaching, and working to keep exemplary retainment of retail staff. Assist sales associates with customer interactions to elevate the level of customer services and teach associates how to properly engage with customers.Maintain teamwork and uphold a safe, supportive, positive, productive, and inclusive environment. Lead with honestly, transparency, and a collaborative fortability in assisting CEO and General Manager with employee write ups, onboarding and offboarding, hiring, and firing.Customer ServiceDemonstrate excellent product knowledge and delivering said knowledge to staff to ensure excellent client experience.Display best in class customer service techniques, clienteling standards, and sales interactions.Structuring clienteling framework for self and staff to meet store goals. Extensive knowledge and understanding of Fine Jewelry and all the materials, techniques, and fabrications.Quality and Inventory ControlReporting to Inventory Coordinator about day-to-day inventory needs, discrepancies, loss, and damage in a timely manner. Lead and participate in monthly inventory counts and making sure they are completed by deadline keeping Inventory Coordinator updated on completion, delays, etc.Quality control of all merchandise, making sure all items are kept in pristine selling condition.Maintain active knowledge of store inventory while keeping things organized and knowing what all equipment is for and where it is anizing and reorganizing supplies, restocking, and taking care of any necessary repairs in a timely manner.Ensure the interior and exterior of the store is kept in pristine condition and making sure the store, office, and storage facilities are properly stocked, maintained, and clean always.PROFESSIONAL QUALIFICATIONSHigh School diploma or GED equivalentMinimum of 5 years of luxury retail store management experience or relevant customer related experience.Working knowledge of Lightspeed POS inventory management software and ShopifyProven track record in sales generation, managing the achievement of commercial results.Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.Strong sales floor experience and a proven track record.Enjoy connecting with customers, staff, and corporate personnel, and demonstrate an enthusiastic and positive attitude.Knowledge and understanding of merchandise features, fitting techniques, and fashion municate effectively, both verbally and in writing.Be a clear thinker, analyze and resolve problems exercising good judgment.Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved.Salary:Competitive salary PLUS commissionBenefits:PTO, Sick Days, Health Care
Created: 2024-10-06