Onsite Community Lifestyle Director
RealManage - la jolla, CA
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Overview How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family. Company Overview: Walters Management Company and RealManage are now one company. RealManage / Walters is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage / Walters also serves nationally recognized developer/builder clients. As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Walters offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Walters mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition. RealManage / Walters is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Walters relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Walters, we are always getting better. Responsibilities Facility Management Hire and manage facility staff; maintain staff schedules Manage ongoing staff training Manage maintenance of facility by working with vendors, reporting problems, and monitoring work orders Review, process and manage all requests to reserve the recreation room/patio Obtain bids for improvements or repairs to facility when necessary Respond to alarm calls or emergencies involving the onsite property Maintain petty cash/debit card accounts for ordering of supplies Weekly inspection of all facilities and parks Maintain key FOB entry system and distribution of keys as necessary Maintain RV lot log, applications and waiting list Work closely with the Community Manager to ensure that all needs of the facilities are being addressed or brought to the Board's attention Event Planning Plan special community-wide events through the year Plan regular community activities, such as swim lessons, cooking classes, fitness programs, movie nights, educational seminars, story hours, etc. Provide sound feedback to the Board on what events work and those that don't Provide creative suggestions to the Board for new events Communication Write monthly newsletter Write and upload articles and update content for community website Maintain community calendars Provide regular email updates and written communication with residents Homeowner Interaction Provide support for community clubs & organizations Respond to homeowner requests/questions Interact with management office on any service requests or inquiries received from the homeowners General Management/Association Support Attend HOA meetings and provide oral or written reports to Board of Directors Manage registered users on community website Manage homeowner content (message boards) on community website Upload documents, files and photos to community website In addition, the onsite director should.... Have a flexible schedule to work evening and weekends when necessary Be able to lift and carry boxes with event supplies Have strong communication skills (oral and written) Have good computer skills Work with little supervision Maintain good problem solving skills Qualifications Qualifications: Minimum three (3) strong onsite HOA management experience Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Must have valid drivers license Pay and Benefits: $68,000 to $72,000, depending on education and experience. Benefits include: Medical Insurance Dental Insurance Vision Insurance Life and Disability Insurance HSA (Required High Deductible Medical Plan to be eligible) FSA Education Reimbursement 401K matching Employee Assistance Program (EAP) 11 paid Holidays
Created: 2024-10-06