Customer Service Representative - Mr Handyman

Job Opening: Inside Sales Dispatcher (Customer Support) Location: White Plains, NY Company: Mr. Handyman of Westchester County Overview: We are seeking an Inside Sales Dispatcher to manage customer support, streamline processes, and handle administrative tasks for both residential and commercial clients. The ideal candidate has 5+ years of experience in office management or inside sales and a strong background in developing business relationships. Key Responsibilities: Customer Support: Maintain customer files and respond to inquiries. Handle incoming calls, schedule jobs, and follow up on service calls and surveys. Office Administration: Oversee daily office operations and manage supplies. Document communications and train new employees. Resource & Vendor Management: Coordinate with vendors for timely deliveries and manage the weekly route schedule. Assist technicians with advice and directions. Business Development: Build and maintain client relationships to drive new business. Stay informed on products and services to assist customers effectively. Documentation and Reporting: Keep accurate records and generate necessary reports. Verify job completions and manage invoices in ServiceTitan. Qualifications: Minimum 5 years in office management or inside sales (home services preferred). Strong typing and 10-key skills. Proficient in MacOS and MS Office; ServiceTitan experience a plus. Excellent organizational, multitasking, and problem-solving skills. Bilingual preferred. Benefits: Competitive salary ($20-$25/hr based on experience). Career advancement and professional development opportunities. Paid holidays, vacation, and bonus eligibility. Supportive work environment focused on safety and teamwork. Work Hours: Monday to Friday, 8 AM - 4 PM, with potential overtime. Join us in providing exceptional service to our clients!

Created: 2024-10-19