Customer Service Representative
MMC Group - newark, NJ
Apply NowJob Description
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Job Requirements Customer Service Representative MMC Group LP Newark, NJ, USA Pay: $16.50 Non-Bilingual $17.50 For Bilingual 401K, Dental, Medical, Vision Full-Time Training: Monday - Friday 9 am - 5:30 pm for 3 weeks Regular Schedule: Monday - Friday 10:15 am - 7:15 pm and every Saturday 7:45 am to 2:15 pm (one day off during the week) Responsibilities: Responds to telephone inquiries and companies regarding Toll and Bridge accounts using standard scripts and procedures Defines or resolves inquiries received through written to-telephone correspondence Gathers information researches/resolves inquiries, and logs customer calls Communicates appropriate options for resolution in a timely manner Performs customer needs analysis and informs customers of services and resources available to them Maintains adherence (attendance, punctuality, use of AUX time) All other duties as assigned Requirements: High School Diploma 6 months - 1 year of customer Service experience Basic computer skills and typing Qualifications: The desire to learn and excellent communication skills Analytical skills to rapidly review and interpret data Desire to help callers via phone interaction Keyboard skills with a PC and Windows operating system Interpersonal skill to respond in a concise and courteous manner
Created: 2024-10-05