Retail Systems Administrator

Live here. Play here. Bank here. Work here. If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the right place. Get to know us: We're your local community bank-and have been since 1875-that is committed to providing excellent customer service and giving back to our communities. We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard. Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization . We've been named one of the best places to work in Maine , and offer robust benefits focused on your holistic well-being. ______________________________________________________________________________________________________________ Position Summary: The Retail System Administrator is responsible for the technical functions within each Retail system, including but not limited to user set ups, system maintenance, system upgrades, custom implementations, and the general upkeep of each system. The systems administrator is responsible for analyzing customer data and making recommendations on sales, marketing and customer service initiatives to drive customer loyalty and profitability. In addition, collaboration with business lines to develop and maintain tools, processes, and reliable data that help the bank make more effective business decisions, be consistent in the way we measure and drive performance, and improve service, quality and productivity is critical. Essential Duties and Responsibilities: Oversee the day-to-day functionality and support of Retail systems including but not limited to Synapsys CRM, OnBoard Deposits, and Xperience Teller systems and integrate other systems as needed, such as Synergy Manage support requests and administrative needs of the system users as requested Maintain system usage metrics and tracking reports to ensure systems are being adopted and used by all parties Provide assistance to banking centers and the ASSIST Team regarding appropriate account set up requirements Assist banking centers and the ASSIST Team with compliance related questions for appropriate document gathering activities as it relates to new accounts or maintenance of existing accounts Provide monthly metric reports from each system Gain a better understanding of our customers' behaviors and preferences at different stages of their relationship with the Bank to improve effectiveness of cross-selling programs and customer loyalty Develop procedure manuals and user guides for both systems Train users on systems functionality Basic Qualifications : High School Diploma or equivalent General banking knowledge of account structure, transaction processing and compliance requirements Strong intermediate technical, analytic and problem solving skills Demonstrated ability to work in a team atmosphere with minimal supervision Preferred Qualifications: Experience with System Administration Position requires an understanding of the business line's goals and operations Proficient use of research tools and methodology for completion of timely research projects Skills and Abilities: Ability to effectively communicate and articulate by means of verbal and written communication, in a clear, efficient and compelling manner is a necessity Ability to think creatively and focus on opportunities for growth Ability to identify ways to scale insights and deliver to internal stakeholders efficiently Supervisory Skills: This position does not have supervisory responsibilities. The statements contained herein reflect general details as necessary to describe the principle functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or to equalize peak work periods to balance workloads. ________________________________________________________ Our comprehensive total rewards package offers something for everyone! Robust medical, dental, and vision insurance packages Generous time off, including paid federal holidays and paid day off for your birthday 401(k) retirement savings plan Tuition reimbursement, professional development, and career growth opportunities Employee assistance program Comprehensive wellness program Pursue a career at Camden National Bank and apply today . We can't wait to hear from you! We are guided and inspired by our Core Values : Honest and Integrity above all else Trust built on fairness Service that creates remarkable experiences Responsibility to use our resources for the greater good Excellence through hard work and lifelong learning Diversity realized through inclusion and respect Equal Opportunity Employer Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status. Learn more about why employees love working at Camden National Bank!

Created: 2024-10-19