Donation Dispatch Associate
Clarity Recruiting - new york city, NY
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One of our top non-profit clients is looking for a new Donation Dispatch Associate:The Donation Dispatch Associate is part of the Call Center and is responsible for fielding donation inquiries and scheduling pick-ups.Essential Job Functions:Convert leads into donations using a photo lead handling process.Meet standards for response time for all types of donor inquiries.Meet all quotas on live call and leads handling assigned by Call CenterUse truck schedule and departmental guidelines provided by Call Center Manager, schedule donations Provide excellent customer service while working closely with donors informing them of our pick-up guidelines.Learn necessary skills needed to cover all areas of the Call Center:Job Requirements:Education · High School Diploma, GED some college preferredQualificationsRequirements Basic computer skills in Microsoft and Excel requiredExcellent internal and external customer serviceEffective oral and written communication skills necessary to communicate with all levels of internal and external team membersFrequently required to stand, walk, kneel, and bend for long periods of timeFrequently required to lift a minimum of 40 pounds.Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at largeExcellent verbal and written communications skills, articulations and instruction of policy and procedure.Occasionally required to traverse public transportation to attend meetings andor participate in presentations and training seminars
Created: 2024-10-05