[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay - As a Customer Support Agent you'll: Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools; Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios; Promptly escalate more complex problems to appropriate internal team members; Demonstrate a familiarity with standard concepts, practices, and procedures of the company' programs, learning content and technical products (with training)...Hiring Fast >>