Help Desk Specialist
Paladin Consulting - birmingham, AL
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Job Description & Responsibilities :Provide first-level remote IT services or assist in the delivery of higher level services to our customersProperly enter all calls into the helpdesk systemUse predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed- Service Level Agreement parametersAbility to use remote desktop applications in order to troubleshoot end user PC related problemsAbility to resolve standard documented problems with minimal assistanceTake ownership for customer problem resolutionPossesses working knowledge of customer support business and technology processes: -- Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.Identify customer-training issues on standard and non-standard productsAble to contribute to technical discussions with other team members and contributes to the decision making process
Created: 2024-10-04