Functional Consultant- Catalogue
Hexaware Technologies - plano, TX
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What Working at Hexaware offers:Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware's commitment towards creating smiles."At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together."We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion"”the driving force that makes one smile and innovate, create, and make a difference every day.The Hexaware Advantage: Your Workplace BenefitsExcellent Health benefits with low-cost employee premium.Wide range of voluntary benefits such as Legal, Identity theft and Critical Care CoverageUnlimited training and upskilling opportunities through Udemy and HexavarsityRole: Functional Consultant- Catalogue Location: Plano TXMclean VA(day one onsite, 3 days onsite in a week)Experience: 12+ yearsWork Mode: HybridSalary Range: Market RateJob Key Responsibilities:Job description:Role OverviewFunctional Consultant, a self-driven individual who would be responsible for providing, IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of servicesofferings including aspects like automation, integrations, costingchargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teamsJob Description:End-to-end IT service portfolio & catalog designredesign covering below:As-is understanding of service, respective offerings, processworkflows, integrations, fulfilment & support etc.Planning for future serviceRe-engineering of serviceofferings & respective workflowsDesigning of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designingIntegration & functional designing, user stories creation, wireframesKPIs & reporting configurationBuild test scripts, functional testing, pilot trainingTraining material, trainingsHand over to support, supporting OCM etc.Implementation of redesigned service using ITSM tools like ServiceNow etc.Identify automation opportunities and driving implementation of the sameWork closely with ServiceNow developers in Agile method to get redesigned service implemented Desired Skills:ITIL®ITSM Functional Process Consulting or Process Management LeadITIL® Intermediate or Expert certifiedISO 20000 Auditor is plusIT & respective technology alignmentProject Management trained is preferredStrong customer service orientationPassion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvementComfortable with and effective using MS Office applications including VisioClose attention to detail and accuracyDeadline driven and results orientedFlexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management Essential Requirements:BEB. Tech (minimum), MBA (ITOperations) is preferredMinimum IT experience required is 8 - 10 years out of which at least 5 - 7 years in ITIL® process functional consulting domain or at least 6 - 8 years of ITIL® Process ownermanager experienceHands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)Strong oral and written communication skills with the ability to communicate technical information in non-technical languageExcellent English communication skills, both written and verbal, including business writing skillsExperience of performance data analysis of ITIL® processesServiceNow certification is preferred but not a mustProduct Owner trainedAbility to work with all levels of client and internal resourcesAbility to organize, delegate, and leverage resources to accomplish objectivesSupervisory skills and the ability to leverage support from other parts of the organizationPrivacy Statement:The information you provide will be used in accordance with the terms of our Privacy Policy and will be used specifically for the businessprocessing purpose of the event. 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Created: 2024-10-04