Front Desk Administrator
Sereno Group Real Estate - los gatos, CA
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Sereno's mission is to provide the highest level of support for our real estate team to ensure they can deliver the best possible experience to the client.This is an in-person position with the expectation to provide onsite support - 30 hours per week.Job Duties:Provide first-class customer service to all agents, staff, vendors, and guestsCultivate a positive work environment and communicate in a proactive and responsive manner to drive successful outcomesAbility to establish and maintain effective working relationships with management, co-workers, agents, clients, and vendorsMaintain agent rosters, order sign installations, and provide paperwork support for agents' transactions for input into the transaction management and accounting systemsExercise discretion and maintain confidentiality at all times with regard to all agent, client, and company informationProblem solve to meet customer and agent needs, including collaboration with other departments within SerenoBuild rapport with office staff, management, and agents to be the point of contact for all office related thingsEfficient and accurate database managementOffice Management, including coordination with the facilities manager to arrange vendor services where necessary (carpet cleaning, janitorial, paint, plumbing)Maintain cleanliness and upkeep of the office and propertyMaintain and update the S2 Door system to ensure doors open and lock at the appropriate times and all keys are created, updated, and removed in the system as neededBe a consistent and reliable presence at the designated office siteOversee equipment maintenance and service needs and ensure the technology team is aware of needs immediately within the officeEnsure the office is consistently well-stocked with suppliesRelieve other team members for required lunch breaksSome travel within the Silicon Valley region may be required for certain events
Created: 2024-10-03