K12 Implementation Specialist I - OA/OE - SIS

K12 Implementation Specialist I - OA/OE - SIS at Nelnet in Boise, Idaho, United States Job Description Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The Implementation Specialist I - A&E - FACTS - NBS is the key player for effective communication and implementation of schools who are utilizing FACTS products and services. This position will serve as the primary point of contact for a client during the implementation phase of a product or products. In addition, this position will be responsible for the effective implementation of new and existing clients to our Online Application/Online Enrollment (A&E), SIS platform, Enterprise platform or other 'stand alone' products, as applicable. The A&E Implementation Specialist I will also facilitate internal/external business calls to ensure the correct setup of products and to introduce points of contact for the client. JOB RESPONSIBILITIES: 1. Provide support as part of an overall Implementation team to an Institution who is implementing one or more FACTS products/services. 2. Contact school(s) to establish A&E Implementation timeline(s) and expectations. 3. Work closely with CSM's from other FACTS Operations teams and/or RVP's to enhance the customer experience and satisfaction. 4. Verify and/or complete the Implementation Checklist. 5. Setup and configure the FACTS Tuition Management System to integrate with FACTS Application and Enrollment and FACTS SIS. 6. Coordinate data exchanges with clients and their various information systems. 7. Work with other operational departments (e.g., Account Management) to ensure a smooth transition from Implementation. 8. Establish and maintain a training program for client institutions, including curriculum and training sessions customized for the institution's needs. 9. Conduct online training with new institutions and/or new c To view full details and how to apply, please login or create a Job Seeker account

Created: 2024-11-02