Access Services, Operations Manager

Title: Access Services, Operations Manager Location: Midtown Org Unit: Information Education and Clin Services Work Days: Weekly Hours: 35.00 Exemption Status: Exempt Salary Range: $77,000.00 - $87,800.00 *As required under NYC Human Rights Law Int Salary range for this role when Hired for NYC Offices Position Summary Manages Access Services including planning, training, and evaluation. Provides high-quality customer service and facilitates access to Library resources and Library staff expertise to ensure the needs of patrons are met while promoting a culture and environment that is safe, welcoming, stimulating, and supportive. Job Responsibilities Responsible for the planning, coordinating, and provision of Access Services. Develops, maintains, and ensures compliance with policies and procedures. Manages the work activities and development of Access Services staff and a pool of on-call substitute personnel. Assists in Library wide strategic planning and policy and procedure development. Serves on various Library committees and on external committees. Compiles, maintains, and generates complex reports and statistics from the Library's computerized systems or from other sources as needed for Senior Leadership and national reporting. Responsible for assessment of services. Evaluates and makes recommendations regarding the personnel and budgetary needs of Access Services and justifies and monitors the unit's budget. Oversees accounts, billing, and payments for services rendered. Works closely with Information Technology Services (ITS) to provide and facilitate access to appropriate technology and hardware. Provides direct support at service desks. Responds to patron reference, technology, and equipment inquiries in person, by email, chat, and by phone. Directs patrons on the availability and location of Library materials using the computerized Library system and other online resources. Guides patrons in the use of electronic databases. Utilizes the Library's computerized systems to circulate and process materials and maintain a patron database. Processes renewals, holds, lost/overdue items, new books, and reserves. Updates and maintains the Library's presence on our website, social networking services, display screens, and other mediums. Performs notary services by appointment for WCM and NYP community. Tracks and provisions scientific software licenses made available through the Library Scientific Software Hub and explores new software capabilities and costs, ensuring cost recovery for provisioned software. Education Bachelor's Degree in related field Experience Approximately 3 years of related experience within a Library and knowledge of computer systems. Previous manager experience. Knowledge, Skills and Abilities Proven capacity for critical thinking and strategic action, with a track record of successfully translating concepts into reality while adhering to deadlines. Demonstrated ability to work independently and collaboratively with a diverse population of faculty, staff, students, colleagues, and affiliates. Demonstrated ability to learn new technology tools/skills. Demonstrated professional initiative and problem-solving skills. Excellent analytical, interpersonal, time management, and organizational skills. Excellent written and verbal communication skills, with a demonstrated ability to engage effectively in both in-person and virtual settings. Licenses and Certifications Notary License preferred. Working Conditions/Physical Demands Standard office work; Position requires flexibility to work evening hours or weekend shifts This position could have exposure and/or access to Protected Health Information (PHI) or Personally Identifiable Information (PII) as part of normal duties. Access to data within systems that contain significant portions of confidential staff or even medical records may be necessary for the completion of daily tasks. Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Created: 2024-11-02