Quality Manager

We make life more comfortable. Leggett & Platt's overall mission is a commitment to enhance lives - by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future. Leggett & Platt's inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products. From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries. Learn more about the history of Leggett: Aerospace At L&P Aerospace, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interaction. After our materials have gone through the necessary processes, we are left with high-performance finished goods that are ready to be incorporated into assemblies for our customers. Learn more about L&P Aerospace: Aerospace POSITION SUMMARY: Lead in establishing, training, and executing disciplined processes throughout the company, including AS/ISO processes; ensure a high level of internal and external customer service, investigate (and correct) customer issues and complaints relating to quality. This position has primary responsibility for the performance of quality department personnel. ESSENTIAL FUNCTIONS:T he Quality Manager will have primary responsibility for: A supplier excellence program, including supplier auditing and surveillance An effective calibration system. A robust corrective and preventive action process, which includes primary training responsibility for Cause, Corrective Action, and Preventive Action training in the company. To complete (and host as necessary) customer quality audits. Development of inspection methodologies/techniques - to include CMM programming and inspection - to ensure maximum efficiency of inspection processes. Identify proper performance measurements for the department (and personnel as necessary) and visually display and communicate performance for the entire group Ensure the company has robust, disciplined processes and ensure that these processes are properly documented, employees are trained in their use, and that we have a rigorous audit program. Responsible for leading the continuous improvement of our processes with respect to their affectivity and efficiency. Managing and leading assigned personnel, including: Workforce development through performance management and training, including cross-training of personnel to achieve maximum flexibility in work assignments Combining personnel, processes & equipment to most effectively execute work Assignment of tasks/jobs to appropriate personnel. Department budgets & department staffing in accordance with business levels Compliance with company policies and procedures (including ISO & AS) Develop expertise in LEAN & World Class quality assurance methods. Proper performance measurements for performance parameters and visually display and communicate performance to the rest of the Organization Driving improvements to the highest level, including linking individual performance awareness to team performance awareness to company performance awareness. Having the capability and desire to support the Company's key initiatives needed to obtain the Company goals. The key initiatives: Fully implement and utilize MRP Continuous Improvements, including leading, directing, and teaching the Company how to focus on issues critical to profitability and customer needs; and Workforce Development, including evaluating, developing, and addressing all directs' abilities and desires to perform their responsibilities in alignment with the department plans, the Company goals, and the overall mission, vision, and values. Open and honest communication, with a desire to address and resolve conflict. Respect, discipline, and passion in every action, including clear communication and timely decision-making. Establish uniform expectations for the Company culture. Lead and hold their respective organizations accountable for supporting key initiatives through standard disciplined processes and policies, including immediately addressing any obstacles (e.g., process and personnel) affecting the ability to achieve the key initiatives, Company goals, and overall mission, vision, and values. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. PRIMARY PERFORMANCE PARAMETERS: Company Goals: Safety - Conduct all operations in a safe manner. Quality - Meet quality requirements of all assigned processes. On-Time Delivery - Meet customer delivery requirements. Profit - Meet the time & quality standards for all assigned work. Maintain accurate inventory Bookings & Shipments as communicated - Meet the required delivery dates for all assigned jobs. Key Initiatives: Continuous Improvement- Identify job specific and general area improvements to supervision. Consistently improve the organization and cleanliness of assigned areas (6S). MRP - Constant adherence to MRP system. Identify potential or realized issues to supervision. Workforce Development - Identify training needs (or opportunities) to supervision. QUALIFICATIONS REQUIRED: A genuine belief in continuous improvement and disciplined processes. A willingness to analyze, challenge and change processes, if needed, to create a more efficient environment and culture. Job requires being careful about detail and thorough in completing work tasks. Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity - Job requires being honest and ethical. Organizational and time management skills. Self-starter with ability to multi-task and prioritize workday/projects independently. Excellent interpersonal and communication skills. Strong written and verbal communication skills including ability to effectively present information to top management Management and Leadership experience Computer literate (Microsoft Office, E-mail) EXPERIENCE/EDUCATION REQUIRED: Combination of 10 years quality (inspection) and quality management experience, some of which should be in an ISO organization. Quality Certifications preferred. CERTIFICATION/LICENSE REQUIRED: Various quality-related certifications (e.g. UTC DSQR designations) are a plus. What to Do Next Now that you've had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available. Our Values Our values speak to our shared beliefs, and describe how we approach working together. Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging. Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth - good or bad. Do Great Work...Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us. Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change. Our Commitment to You We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us! We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we'd love the opportunity to consider you. Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the "Privacy Notice" tab located at

Created: 2024-10-19