Physician Virtual Medicine Get Care Now/Chat
Colorado Permanente Medical Group - denver, CO
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CPMG is seeking board certified or board eligible Family Medicine, Internal Medicine or Emergency Medicine physicians to provide services for the medical group in the virtual medicine department. Virtual Medicine physicians will cover shifts on the Telephone Advice Visit service, Video Visits, and Chat with a doctor. Shift work currently includes regular scheduled phone visits, video visits, on demand phone advice and chat work. Virtual Medicine physicians will cover shifts on the Telephone Advice Visit service, Video Visits, and Chat with a doctor.Shift work currently includes regular scheduled phone visits, video visits, on demand phone advice and chat work.Chat is 7a-11pm.TAV/GCN is 7a-10p. Virtual Medicine physicians must have access to HealthConnect and all necessary telehealth are allowed to work remotely provided the remote internet connection is secure, and bandwidth is sufficient to manage the appointment types above.When home connection is not reliably available, physician will work from TMC or other KP facility. Virtual Medicine physicians will manage member concerns and offer home advice and treatment or refer to the appropriate higher level of care within KPCO's preferred network or help navigate care options for members who are in and out of area.Virtual Medicine physicians will develop expertise in Colorado's care venues and their respective capabilities, as well as standards for caring for our members remotely. Major Job Responsibilities: Provide members high quality virtual care options and develop expertise in all of Colorado's telehealth venues. Manage a wide array of patient concerns, including episodic care as well as assisting in chronic care management and preventive care, providing care via telehealth or referrals for face-to-face care as appropriate. Develop expertise in venue management for members throughout the region, working closely with Nurse Advice, Message Management and TMC to improve care navigation for our members. Communicate effectively and efficiently with patients through chat, email, video and phone. Manage multiple simultaneous chat encounters, several at a time during busy periods. Develop expertise in efficient use of the Verizon Agent Desktop, the WDE platform, Dexcare, Epic, and other platforms as it becomes necessary Contribute to efforts at system improvement, including telehealth QA and development and refinement of training materials, as well as mentoring new providers. Develop good 'webside manner'. Maintain and be responsive to member ratings. Maintain flexibility in staffing telehealth venues and moving to cover venues with greatest need as directed by the Medical Director of Telehealth. Participate in department meetings as necessary. Plan vacation and other PTO in coordination with other virtualists to help maintain adequate coverage and adjust for expected seasonal variability. Cover a proportional segment of adverse hours including weekend, evening and overnight shifts. Maintain appropriate work from home environment including professional background and quiet space from which to work without distractions. Hours: Chat is 7a-11pm.TAV/GCN is 7a-10p. Hours will vary and include evening, holiday, and weekend work as needed. Seasonal variability may require relatively greater frequency of work during high demand times of the year, typically November through April.
Created: 2024-10-01