Team Lead, Field Reimbursement Services

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Job Summary: The Field Reimbursement Team Lead works independently in a fast paced, highly visible environment to provide product specific support to healthcare providers and pharmaceutical manufacturer clients. Will work collaboratively with the Internal Support Center to ensure customer needs are met. Will frequently interact with IT, Training and Internal Support Center to coordinate training and /or resolve technical or procedural issues for the Field Reimbursement Manager, (FRM). This position is the primary source of mentoring and training across multiple teams and new hires. Team Lead will backfill, as needed, for vacant FRM territories to ensure continuity of customer support. Must build relationships with Field Reimbursement Managers, manufacture representatives and physician offices. The position will require extensive travel, project management and account coordination. Key Responsibilities: Provide orientation, training and consultative services to Field Reimbursement Managers, Manager and Sr. Manager including technical expertise, quarterly business reviews, business case development, and manage strategic tactical projects. These activities/services are monitored through weekly 1:1 with Team Lead and Manager. Support Field Reimbursement teams with meeting the needs of the client through assistance in conducting field visits to hospitals and provider offices, assisting with lunch & learn programs and ensuring FRM compliance with established business rules. Support will be completed via ride-a-long and/or virtually with FRM at no less than 1 "visit" per quarter, per FRM. Details of ride-a-long will be provided to Manager via utilization of the Office Visit Evaluation Form. Serve as a mentor to FRMs and assist the Manager in conducting ride-a-longs (virtual meetings) and providing coaching and development of new staff. Mentoring, Coaching and development will be completed routinely by Team Lead. This task will be monitored via Monthly check-in meeting with Manager. Ride-a-longs will occur at no less than 1 ride along per quarter, per FRM. Development and documentation of workflows and procedures. Serve as the point of contact and liaison with IT in problem resolution and training of staff with use of the CRM. (i.e.: Sales Force, ICM) Workflows, procedures, IT resolution and training will occur on an as needed basis. The Team Lead will ensure that Manager is informed of all process development, and issue resolution via email summary monthly prior to last day of the month. Utilize internal resources to proactively address areas of opportunity related to the overall customer experience. Assists in preparation and participation of Quarterly Business Reviews (QBRs) to the client on the state of their business. Based on client need, this participation will occur quarterly with Manager interaction. Be a change agent driving cultural change focused on the success of our business and its customers. Minimum Job Qualifications (Knowledge, Skills, & Abilities): Education/Training 4-year Bachelor's degree in business or healthcare related field or equivalent experience. Business Experience: 2+ years' experience in project management. Strong written and oral communications skills. Problem solving and decision-making skills.

Created: 2024-11-02