Director of Operations - Aston, PA

Reference #: Director of Operations #ELW-18713 | Posted 08/13/2024 Multiple Locations + 2 more Director of Operations #ELW-18713 | Posted 08/13/2024 Multiple Locations + 2 more Apply for this job now! Job Description POSITION SUMMARY: Under the direction of the Senior Director, the Director of Operations oversees the designated department programs and provides support to all assigned CRS managers. The Director of Operations is also responsible for the development and implementation of policies and procedures, and oversight of program operations. DUTIES AND RESPONSIBILITIES * Ensure through review and delegation that assigned programs meet the needs of individuals supported, including, but not limited to, up to date annual plans, assessments, outcome implementation, monthly and quarterly reviews of progress, all required documentation, data collection, and completion of medical appointments * Ensure the identification of changes in individuals' needs and implementation of changes in the individual's programming * In the absence of Operations Manager, ensure ongoing review and implementation of individual's annual plan as needed; this includes ensuring justification and request of Needs Group reassessment sent to the assigned Supports Coordinator. * Ensure through review and delegation that programs comply with day to day operations requirements according to established policies, including but not limited to insurance of compliance with HIPAA, support of individuals' rights, individuals' funds security, and all other policies and standard operating procedures pertinent to individuals supported, staff, vehicle, and program requirements * Ensure through review and delegation that assigned programs meet all regulatory requirements * Work with, understand, and comply with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc * Review and facilitate staff compliance with training requirements * Ensure through review and delegation required staffing implementation and efficient scheduling of all assigned areas, along with accurate accounting of staff time and processing of payroll * Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, corrective action, and termination * Coordinate with Human Resources (HR) for the hiring and discipline of all personnel, including investigations of disciplinary infractions as needed * Perform on-call duties off hours as assigned, providing guidance and support to managers and staff per established on-call and operational policies and protocols * Participate in committees and sub-committees as requested * Continuously improve operations through actions including but not limited to encouragement and utilization of feedback from individuals supported, staff, families, peers and other stakeholders, response to audit results, implementation of established best practices, and identification and prevention of potential problems * Share information and lessons learned toward continuous improvement with peers and administration for the benefit of all programs * Plan, staff, review and organize staff assignments for assigned department projects * Provide operational assistance across various programs as needed * Provide leadership, coaching, guidance, training and staff development to all levels of department staff * Provide support and assistance to the Operations Managers in the areas of on-boarding of new employees, job postings and staff data changes/updates as needed * Review and submit all staff related HR paperwork in absence of Senior Director * Assists the Senior Director with reviewing and con ucting interviews for team vacancies * Work with staff, managers and QI Director to ensure employee adherence to program policies and protocols including but not limited to safety measures * Work with Fiscal Department staff to verify payable and receivable accounts as needed Direct operations to ensure compliance with established Key Performance Indicators (KPIs) and provide input for the development of new measures as needed * Notify directors, and managers as applicable, of any new policies and procedures in a timely manner. * Plan, facilitate, lead and actively participate in program/administrative meetings, staff meetings and meetings with all other departments across the organization as needed * Provide coverage as direct support professional, Program Specialist, Program Supervisor and/or Operations Manager as needed * Perform other duties as assigned IMMEDIATE SUPERVISOR: Senior Director DIRECT REPORTS: CRS Operations Managers CONTACTS: Individuals supported, Elwyn staff, parents, guardians, community agency representatives, providers, government officials, & vendors EDUCATION/EXPERIENCE/SKILLS QUALIFICATIONS: One of the following combinations of education and experience: Associate's Degree from an accredited college or university or 60 credit hours AND 4 years of experience working directly with persons with intellectual disabilities Bachelor's degree from an accredited college or university AND 2 years of experience working directly with individuals with intellectual disabilities Master's Degree from an accredited college or university AND 1 year experience working with individuals with intellectual disabilities * Five (5) years of program operations and management experience * Leadership experience in process improvement or operational improvements preferred * Previous experience working within and managing a unionized workforce preferred * Must be able to perform CPR, first aid, and crisis intervention techniques using agency-trained protocols * Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions. Job Details Job TitleDirector of Operations Alternate Locations 2320 Overlook Drive, Aston, Pennsylvania Elwyn Rd, Media, Pennsylvania 19063 Full-Time/Part-TimeFull-time Locations Aston Media Elwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/Disability We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Created: 2024-11-02