Field Services Engineer
Arelion - new york city, NY
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Support hardware installation, circuit connection and service delivery on the sites that the engineer covers. This Arelion presence on sites allow a better control of the quality and lead time and create important savings. The area to cover will be all Arelion Sites in New-York and its extended suburbs. Installation (dismantle) and commissioning (using local connection and network management access) of telecom equipment (WDM and IP) Connection (disconnection) of physical circuits fiber and copper Carry out testing on copper or optical circuits Manage Sales Force queue, providing clear, timely and consistent updates of ongoing work orders and their status. Liaise with internal and external customers to ensure work orders are delivered to match requestor satisfaction Monitor quality and security on site (cabling in racks and ODF, access in POPs, ... ) and report to appropriate function Monitor quality and security on site (cabling in racks and ODF, access in POPs, ... ) and report to appropriate function Manage shipments : delivery, packing, ... Manage local stock and plan refill as required (consumables, optic modules, ...) This role mandates successfully undergoing a security vetting process in accordance with prevailing security protection regulations. Positions demanding security clearance may entail additional citizenship-related requirements. Be confident and able to effectively communicate towards all stakeholders Be technically proficient in implementing physical telecom services Have good knowledge of best industry practice in implementing telecom field services Work well as part of a close team but be able to work under your own initiative Schedule your work load as required to meet dead lines Be Customer focused A desire to learn Be self-driven, and have a high attention to detail Computer literate and familiar with Microsoft Office Fluent English
Created: 2024-10-01