Lead Help Desk Engineer

Job Title: Lead Help Desk Engineer Overview: EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our countrys most critical missions. We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success. EverWatch is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age (40 or older), disability, genetic information, citizenship or immigration status, and veteran status or any other factor prohibited by applicable law. Responsibilities: Respond to tech inquiries via email, through online chats, over the phone, or in person Inform customers about IT products and services Walk customers step-by-step through the problem-solving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team members Experience with Linux is required Qualifications: Fourteen (14) years experience as an SA or HD, in programs and contracts of similar scope, type, and complexity is required. Bachelors degree in Computer Science or related discipline from an accredited college or university is required. Clearance Level: TS/SCI polygraph Job Locations: US-MD-Annapolis Junction Skills: integration, Process Engineering, Linux

Created: 2024-10-19