Health Insurance CSR - Temp

Job Type Temporary Description We are looking for a Temporary Customer Service Representative to join our client's team! The ideal candidate will possess a knowledge of medical insurance and demonstrate a strong passion for customer service. Assignment Length: Approximately 2 months Hours: M-F 8:30 AM - 5 PM Location: Hybrid - Springfield, MA Compensation: $20 per hour Essential Job Duties and Responsibilities: Maintain comprehensive knowledge of the health insurance products offered by the company. Efficiently navigate the systems used within the department. Meet established performance standards. Comprehend and interpret documents such as training manuals, correspondence, and brochures. Multitask throughout the day to ensure expectations are met or exceeded. Consistently maintain a positive and professional attitude. Own the customer experience by answering calls promptly and efficiently, resolving issues, and honoring commitments made to customers. Adhere to deadlines and turnaround times. Be flexible and adaptable in a dynamic work environment, with a willingness to work a flexible schedule when needed. Maintain engagement and motivation to achieve success both individually and as part of the team. Perform other duties as assigned or as the situation dictates. Requirements Excellent interpersonal skills, including both written and verbal communication. A genuine passion for serving others with the ability to demonstrate empathy. Willingness to resolve customer inquiries at the first point of contact. Strong work ethic and a sense of responsibility towards teammates and customers, exemplified by punctuality and availability to meet members' needs. Basic proficiency in various software and web-based applications. Proficiency in Microsoft Office. Ability to multitask while maintaining integrity and high-quality service. Capability to handle a high volume of calls.

Created: 2024-10-19