Sr. IT Support Engineer
PeopleConnect Staffing - dallas, TX
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Description Sr IT Support Engineer Location: Remote (US) Salary: $70K - $90K Our client's telehealth platform connects physicians with their chronic pain/SUD and obesity patients daily by tracking medication compliance and care plan adherence through an easy-to-use, clinically validated app. They provide physicians with detailed patient insight, a HIPAA-compliant clinical dashboard, and tools for medication monitoring. They are looking for a Sr IT Support Engineer to join their growing team. This is a full-time position and can sit remote anywhere in the US. As the Sr IT Support Engineer, you will assist in the following areas: Client Support Respond to Client issues/feature requests Log trouble tickets to resolution (allowing us to review requests, find consistent pain points) Work with managed services team on Level II/III issues Support onsite client staff as they train and setup sandbox environments Internal Support Troubleshoot software and hardware issues Format Excel worksheets Set up DocuSign, Zoom meetings, etc. Answer all technical related questions Training and Sales Support Handle initial sales calls as sales team expands; TSC available for later presentations or big opportunity calls Provide coverage for trainings when others are not available Operations Setup new client and assets for various company branding Customize collateral Create sandbox/live environments Account creation Internal employee onboarding, software setup, email & other accounts, etc. Analytics / Product Development Ad-hoc answers to staff queries Attend Dev Team scrum meeting Assist with building product backlog based on incoming/staff requests As the Sr IT Support Engineer, your background should include: Bachelor's degree highly preferred, or equivalent relevant work experience. 5+ years of experience in technical support roles. Experience working with technologies such as MS Office, Zoom, DocuSign, etc. Start-up experience preferred. Strong preference for experience in healthcare technology companies. Experience being customer-facing and presenting to customers and senior management. Basic analytic and SQL knowledge preferred. If you're interested in hearing more about this opportunity, send your resume to [email protected].
Created: 2024-09-30