Bilingual Customer Service Supervisor
Planet Professional - tucson, AZ
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Bilingual Customer Service SupervisorLocation - Tucson, AZ 85730Direct HireHours: shift time - Tuesday-Saturday from 10-10pm (employees only ever work 8.5 hour shifts) in November shift time will move to 7 days a week, 8-midnight (employees will always get either a Saturday or Sunday off and have 2 back to back days off)Pay Rate: $46,000**The compensation for the role will start out at $44K during their first few weeks until they obtain their P&C Insurance license, and then will bump to $46KMust-Haves:4-6 years of operational leadership experience.Proven experience supervising agents in a call centercontact center environmentProficiency in using various technology platforms and tools.Spanish Bilingual proficiency (will be required to pass an assessment).Plus:P&C LicenseOverview: We are seeking an experienced Bilingual Customer Service Supervisor to lead a team of 15-20 customer service agents in an on-site environment. We are looking for an individual who enjoys mentoringcoaching, has excellent communication skills and wants to be in a fast-paced environment. Your role will be crucial in ensuring the success and efficiency of our Customer Service team.Key Responsibilities:Supervise and manage a team of 15-20 customer service sales agents.Monitor and evaluate agent performance, providing feedback and coaching as needed.Utilize technology and communication skills to effectively manage a team.Ensure agents KPIs meet or exceed sales targets and customer satisfaction goals.
Created: 2024-09-30