Equipment Coordinator
Risus Talent Partners - cleveland, OH
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Mission of the RoleThe Equipment Administrative Coordinator is responsible for managing the day-to-day operations of territory equipment, parts, and service programs. This role establishes and monitors goals using data analytics and supports sales management, sales representatives, and technical support staff to meet and exceed sales objectives. This role will also ensure timely processing of orders, maintaining optimal stock levels, and proper coordination with various departments to meet customer needs efficiently and effectively. Key Duties & AccountabilitiesCollaborate closely with sales management, sales representatives, agents, and technical support staff to meet or exceed sales objectivesMaintain 24-48 hour turnaround goal on all quote requestsPrepare, modify, and follow up on all quote requests from sales repsSetup reminders and track opportunities for sales Develop weekly and monthly sales tracking for the entire departmentOrganize and schedule service visits for region Prepare and provide quotes on parts and tools needed for service callsExecute on direct and indirect parts orders for regionProcess and confirm Purchase Orders (POs) and communicate parts order needs in a timely manner Manage open POs, back orders, and inventory levels, alerting relevant parties to any changes that affect delivery timelines and specifications Expedite orders and manage parts return processes, including assisting with customer credit proceduresRespond to all emails and inquiries from customers, technicians, and sales representatives in a timely manner Resolve vendor problems and elevate issues for timely resolutionBuild and maintain relationships with vendors and ensure up to date price listsControl stock levels using forecasts, analysis, and minmax reports
Created: 2024-09-30