Solutions Engineer

The Solutions Engineer will be responsible overseeing the implementation, project management, and product ownership of client-facing needs, including implementations, feature requests, and IntegrationsAPIs. This role will ensure seamless delivery of solutions, managing all aspects of the product lifecycle, from concept through execution, to meet the strategic goals of Kimedics and our customers.ESSENTIAL FUNCTIONS AND BASIC DUTIES:Solution DeliveryLead the end-to-end delivery of software solutions related to client implementations, features and integrations, ensuring they meet client requirements and are delivered on time and within budgetCoordinate with cross-functional teams to define, design, and ship new features and enhancementsEnsure the technical feasibility of UIUX designs and work with developers to ensure high-quality implementationsProject ManagementPlan, manage, and track project activities, timelines, and deliverables for implementations, new feature requests and integrationsDevelop and maintain project plans, schedules, and budgetsIdentify and mitigate project risks and issuesCommunicate project status and updates to stakeholders, including clients and senior managementContinued process improvement looking for ways to improve go live checklists, automation and speed to deliveryProduct OwnershipBuild product requirements and project plans for all client facing solutions including implementations, new feature requests and integrations including writing detailed requirements and user stories for featuresAct as the primary point of contact for clients regarding implementations, product features, integrations, and APIsWork closely with engineering, marketing, sales, and support teams to ensure successful product launches and customer satisfaction related to client solutions productsProduct expert of the system to be able to interface with a variety of stakeholders including sales, customer success, architecture and development to ensure communication of the product solutionsWork closely with engineering teams to deliver with quick time-to-market and optimal resourcesBe an expert with respect to the competition as it relates to product development and positioning strategiesClient EngagementBuild and maintain strong relationships with clients, understanding their business needs and ensuring the successful adoption of our solutions.Provide expert guidance on best practices for implementing, integrating and utilizing our products.Support sales related to deep dive demos, product solutioning and RFP responses related to the productSupport the product roadmap and product ownership of large-scale custom customer integrationsImprove Product Solution ValueExperience by converting customer feedback into actionable product improvement requirements related to customer solutions projectsSECONDARY FUNCTIONS (IF APPLICABLE)May work on special projects or other duties as assignedSUPERVISORYBUDGETARYEXTERNAL COMMUNICATION RESPONSIBILITYCommunicates with external vendors and service providers as neededQUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:Bachelor's degree related to Business, Computer Science, or MIS college or university degree is required5+ years product or implementations project management experience with B2B software products, ideally related to healthcare or workforce managementExperience working with clients in designing and executing on integrations and APIs (like Workday, Bullhorn, Salesforce)Agile, Scrum, andor PMP certification preferredKNOWLEDGE, SKILLS, AND ABILITIESAbility to adhere to and exhibit the Company Values at all timesAdvanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and TeamsExperience with SQLExcellent communication - skills both oral and written with ability to effectively and tactfully communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, client development staff, product management staff, and development staff)Ability to build and maintain relationships with potential clientsSolid critical thinking and creative problem-solving skillsStrong organizational and time management skillsAbility to work independently and collaborativelyFlexibility and adaptability to changeAbility to consistently meet goals, commitments, and deadlinesAbility to work with sensitive information and maintain confidentialityExtremely organized with ability to handle multiple, competing tasks and prioritiesOutstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from the underlying true business problemneedsAbove average observational skills to collect data and validate informationFamiliarity with UXUI design principles.Very detailed oriented and comfortable working with complex project plans and defining development level requirements for those projectsproductsHighly diligent, comfortable with ambiguity and solving complex problems, and flexible with willingness to stretch comfortExperience in healthcare and workforce management strongly desired to understand critical workflows of our customersNice to have experience - developer backgroundPHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTSTypical office environment - sedentary with typing, writing, reading requirementsMay be able to sit or standSpeaking, reading, writing, ability to use a telephone and computerAbility to exert up to 10 lbs. of force occasionallyAbility to interpret various instructionsAbility to deal with a variety of variables under only limited standardization

Created: 2024-10-19